Job summary
Job post source
This job is directly from Southwest Airlines.
Job overview
The Manager of Digital Product at Southwest Airlines leads a digital product team to develop innovative digital solutions that enhance customer experiences on the website and app, driving growth and customer retention.
Responsibilities and impact
The role involves leading product teams to create and execute product strategies, managing roadmaps and backlogs, leveraging technology for solutions, improving product KPIs through testing and learning, coaching team members, fostering data-driven decision-making, building business cases for product changes, and collaborating across business and technology teams.
Compensation and benefits
The position offers a competitive salary range from $141,400 to $157,100 annually, with additional bonus opportunities, free flights on Southwest for employees and dependents, 401(k) contributions up to 9.3%, potential profit-sharing, and comprehensive health insurance starting from day one of employment.
Experience and skills
Candidates should have leadership experience, knowledge of product management, strategic planning, technology strategy, and corporate strategy. Preferred skills include experience with A/B testing tools like Adobe Target, digital content operations with CMS platforms, and analytics/design tools such as Adobe Analytics, Tableau, and Figma.
Career development
Southwest Airlines supports continuous learning and leadership development, encouraging self-growth and providing equal opportunities for personal and professional advancement within a collaborative environment.
Work environment and culture
The company culture values camaraderie, collaboration, innovation, inclusion, recognition, and a safe work environment, emphasizing face-to-face interaction at their Dallas headquarters and adherence to company values.
Company information
Southwest Airlines is a major U.S. airline known for its commitment to employees and customers, fostering innovation and stable work environments, with a focus on digital customer experience enhancement.
Team overview
The candidate will lead a cross-functional digital product team including product owners, UX designers, analysts, and researchers, fostering collaboration and innovation to deliver impactful digital products.
Job location and travel
The role is based at Southwest Airlines' corporate headquarters in Dallas, TX, requiring on-site work during business hours with no remote work option mentioned.
Unique job features
This role uniquely combines strategic leadership with hands-on digital product management, emphasizing a scientific, hypothesis-driven approach to product development and leveraging advanced digital tools and platforms.
Company overview
Southwest Airlines is a major U.S. airline known for its low-cost, no-frills approach to air travel, operating one of the largest domestic flight networks in the country. The company generates revenue primarily through ticket sales, ancillary fees, and its Rapid Rewards loyalty program, while maintaining a unique open-seating policy and a reputation for customer-friendly service. Founded in 1967 and headquartered in Dallas, Texas, Southwest has a history of industry innovation, such as the introduction of the point-to-point route system and a focus on operational efficiency. The airline is consistently recognized for its strong corporate culture, employee engagement, and emphasis on diversity and inclusion. Candidates should be aware of Southwest's commitment to hospitality, teamwork, and its distinctive "LUV" brand identity.
How to land this job
Position your resume to emphasize leadership in digital product management, highlighting your ability to lead cross-functional teams and drive innovative customer digital experiences on web and app platforms.
Focus on showcasing strategic planning, product roadmap development, and experience with A/B testing tools such as Adobe Target, as well as familiarity with analytics tools like Adobe Analytics and Tableau.
Apply through multiple channels including the Southwest Airline Career Page corporate site and LinkedIn to maximize your visibility and ensure your application reaches the right recruiters and hiring managers.
Connect with current Southwest Airlines digital product or digital experience team members on LinkedIn; use ice breakers like complimenting recent digital initiatives by Southwest or asking about their experience with product strategy and innovation at the company.
Optimize your resume for ATS by incorporating keywords from the job description such as 'digital product management,' 'cross-functional leadership,' 'A/B testing,' 'product roadmap,' and 'customer digital experience' to ensure it passes automated screening.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application platforms, and find relevant LinkedIn connections, allowing you to focus your efforts on interview preparation and networking.
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