Job summary
Job post source
This job is directly from Cataldo Ambulance Service Inc.
Job overview
The Emergency Medical Dispatcher (EMD) at Cataldo Ambulance Service Inc. is responsible for managing 911 emergency and non-emergency medical transportation communications, ensuring effective dispatch and coordination between healthcare facilities and medical transport teams.
Responsibilities and impact
The EMD processes emergency and non-emergency medical calls, gathers information rapidly, dispatches appropriate medical transportation resources, communicates arrival times with healthcare facilities, maintains ongoing communication, provides clear instructions to callers, and uses computer aided dispatch systems.
Compensation and benefits
The position offers starting wages of $25/hour based on experience, a competitive benefits package including paid time off, medical and dental insurance, and a 401(k) plan for full-time employees, with various schedules and locations available.
Experience and skills
Candidates need a high school diploma or GED, excellent communication, customer service, and organizational skills, ability to multitask and work in fast-paced team settings, with preferred knowledge of medical terminology, office customer service experience, and computer skills including data entry and Microsoft Office.
Career development
Cataldo provides training and education through its Education Center, including certification for new employees and career advancement training, supporting professional growth within the EMS and healthcare community.
Work environment and culture
Cataldo emphasizes innovation, community service, and high-quality care, operating in a fast-paced emergency medical environment with a focus on teamwork and public health.
Company information
Cataldo Ambulance Service Inc. is the largest private EMS and ambulance provider in Massachusetts since 1977, known for emergency and non-emergency medical transport, partnerships with top medical facilities, and public health initiatives like vaccination and mobile health programs.
Team overview
The EMD works within the 911 Emergency Communications Call Center as part of a telecommunicator team coordinating medical transportation and healthcare facility communications.
Job location and travel
Positions are available in Malden, Peabody, and Holyoke, Massachusetts, with various shifts including day, evening, overnight, weekends, and holidays.
Unique job features
The role uniquely combines 911 dispatch duties with liaison responsibilities between healthcare facilities and transportation teams, offering a critical public health service role with innovative community health programs involvement.
Company overview
Cataldo Ambulance Service Inc. is a leading provider of emergency medical services in the northeastern United States, primarily serving Massachusetts and New Hampshire. Founded in 1977, the company offers a range of services including emergency and non-emergency medical transportation, mobile integrated healthcare, and specialized medical response units. Cataldo generates revenue through contracts with municipalities, healthcare facilities, and private clients, ensuring comprehensive medical care and transportation. The company is known for its commitment to innovation and quality care, having pioneered several advanced pre-hospital care initiatives in the region.
How to land this job
Tailor your resume to highlight your ability to handle high-pressure communication, rapid information gathering, and multitasking, as these are critical for the Emergency Medical Dispatcher role at Cataldo Ambulance Service Inc.
Emphasize your experience or skills in customer service, data entry proficiency, and familiarity with Microsoft Office and computer aided dispatch (CAD) systems, even if only basic, to align with the job requirements.
Apply through multiple platforms including Cataldo Ambulance Service Inc.'s corporate website and LinkedIn to maximize your chances of being noticed for this role.
Connect with current employees in the 911 Emergency Communications Call Center or dispatch teams at Cataldo on LinkedIn; start conversations by asking about their day-to-day challenges or what qualities make someone successful in this role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'emergency medical dispatch,' 'call processing,' 'multitasking,' 'customer service,' and 'CAD systems' to ensure your application passes initial screenings.
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