American Arbitration Association

Case Administrator (Legal Services/Administrative Support)

PHILADELPHIA, PAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from American Arbitration Association

  • Job overview

    The Case Administrator will provide administrative support on arbitration and mediation cases, contributing to the efficiency and professionalism of the AAA's legal services.

  • Responsibilities and impact

    Daily responsibilities include administering cases, communicating with parties and arbitrators, maintaining case files, ensuring confidentiality, and resolving case management issues.

  • Compensation and benefits

    The salary ranges from $48,000 to $63,000 depending on location, with additional quarterly incentives and a comprehensive benefits program including medical, dental, retirement plans, and paid time off.

  • Experience and skills

    Candidates should have an associate's degree and three years of relevant experience, with strong communication skills and proficiency in Microsoft Office and case management systems.

  • Career development

    Opportunities for professional growth include exposure to arbitration and mediation processes and potential advancement within the AAA.

  • Work environment and culture

    The AAA is recognized as one of the best non-profits to work for, promoting a fast-paced and results-driven environment with a focus on employee satisfaction.

  • Company information

    The American Arbitration Association is a leading provider of arbitration and mediation services, known for its commitment to professionalism and client service.

  • Team overview

    The team consists of dedicated professionals who collaborate closely on case administration and client interactions.

  • Job location and travel

    This position is available in multiple locations including San Antonio, TX, New York, NY, and Los Angeles, CA, with options for remote work depending on the location.

  • Application process

    Interested candidates should submit their applications along with relevant documentation as specified in the job posting.

  • Unique job features

    This role offers unique opportunities to engage directly with legal processes and contribute to innovative dispute resolution methodologies.

Company overview

The American Arbitration Association (AAA) is a not-for-profit organization that provides services for the resolution of disputes through arbitration, mediation, and other forms of alternative dispute resolution (ADR). They generate revenue by administering cases, offering training programs, and providing ADR services to individuals, businesses, and government entities. Founded in 1926, AAA has a long history of facilitating fair and efficient dispute resolution, making it a cornerstone in the field of ADR. Their extensive panel of neutrals and global reach underscore their commitment to impartiality and expertise.

How to land this job

  • Position your resume to showcase your administrative support experience, emphasizing your communication skills and problem-solving abilities as they relate to arbitration and mediation.

  • Highlight your proficiency with Microsoft Office, especially Excel, and any experience with case management systems like PRISM, as these are crucial for the Case Administrator role.

  • Apply through multiple platforms, including the American Arbitration Association's corporate site and LinkedIn, to maximize your exposure to the hiring team.

  • Reach out to professionals in the legal services division at the American Arbitration Association on LinkedIn to ask about the role; consider ice breakers like discussing recent developments in arbitration or expressing your enthusiasm for their work.

  • Optimize your resume for ATS by including keywords from the job description such as 'arbitration,' 'mediation,' 'case management,' and 'communication skills' to ensure it passes initial screenings.

  • Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, find the best application channels, and identify key connections to network with at the American Arbitration Association.

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