Job summary
Job post source
This job is directly from ThompsonGas
Job overview
The Customer Service Representative at ThompsonGas supports company growth by focusing on customer retention, acquisition, and support, impacting overall customer experience and business development.
Responsibilities and impact
The role involves handling inbound and outbound sales and support calls, managing customer inquiries, processing billing and paperwork, updating account information, and leading collections efforts to contribute to customer satisfaction and company goals.
Compensation and benefits
The position offers medical, dental, vision insurance, 401k with immediate eligibility, disability and life insurance, paid time off, daily pay option, employee training and career advancement, recognition programs, quarterly bonuses, paid parental leave, and tuition reimbursement.
Experience and skills
Requires a degree or equivalent experience, 3+ years in customer service (call center preferred), sales experience, strong communication and computer skills, ability to multitask, and flexibility for overtime; experience with CARGAS and MPX systems preferred.
Career development
Employee training programs and career development/advancement opportunities are provided to support professional growth.
Work environment and culture
ThompsonGas fosters an innovative, empowered work environment encouraging employees to drive change and create exceptional customer experiences while having fun.
Company information
ThompsonGas is the nation's fastest growing propane retailer, known for innovation and rapid growth in the energy sector.
Job location and travel
This is an onsite position at ThompsonGas facilities.
Unique job features
The job is safety sensitive, requiring pre-employment drug screening and involves a high level of ownership and accountability in customer problem resolution.
Company overview
ThompsonGas is a leading propane service provider in the United States, specializing in residential, commercial, and agricultural propane delivery and services. Established in 1946, the company has grown significantly through strategic acquisitions and organic growth, now serving customers across multiple states. They generate revenue by offering propane delivery, tank installations, and maintenance services, as well as selling propane-related equipment and appliances. ThompsonGas is known for its customer-centric approach, safety standards, and commitment to sustainable energy solutions.
How to land this job
Position your resume to highlight your customer service and sales experience, emphasizing your ability to handle inbound and outbound calls effectively in a fast-paced environment.
Focus on showcasing your skills in multi-tasking, data entry, and proficiency with systems similar to CARGAS and MPX, along with strong communication and problem-solving abilities.
Apply through multiple platforms including the ThompsonGas corporate careers page, LinkedIn, and other job boards that list this position to maximize your application visibility.
Connect with current Customer Service Representatives or team members within ThompsonGas on LinkedIn; start your messages with ice breakers like commenting on recent company growth, asking about their experience with customer retention strategies, or expressing enthusiasm for the company’s innovative culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer retention,' 'inbound/outbound sales,' 'data entry,' 'multi-tasking,' and 'customer support,' ensuring your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find relevant job posting sites, and identify key LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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