Job summary
Job post source
This job is directly from Intelligent Technical Solutions
Job overview
The IT System and Infrastructure Engineer at Intelligent Technical Solutions provides critical onsite and remote IT support, ensuring high-quality technical assistance and system maintenance for clients.
Responsibilities and impact
The role involves resolving workstation, printer, business application, server, and networking issues, supporting virtualization and cloud services, and acting as an escalation point for technicians to maintain IT service standards.
Compensation and benefits
The pay rate ranges from $35.42 to $43.36 per hour depending on experience and location, with benefits including medical, dental, vision, life and disability insurance, paid time off, parental leave, retirement plan, wellness programs, and company-paid training and certification.
Experience and skills
Candidates should have at least three years of IT support experience, proficiency with Windows, Mac OS, Server 2012-2022, virtualization technologies, M365, Azure, networking basics, and business applications; MSP experience and active server certifications are preferred.
Career development
The company offers company-paid training and certification, supporting professional growth and skill advancement in IT support and infrastructure management.
Work environment and culture
The company values collaboration, problem-solving, and customer service, offering a hybrid work setup with onsite and remote client support.
Company information
Intelligent Technical Solutions is a dynamic and growing IT service company focused on delivering high standards of technical support and infrastructure management to clients.
Job location and travel
The role requires hybrid work, with the ability to work remotely and onsite at client locations, requiring access to a vehicle for client visits.
Unique job features
The job features a hybrid work environment, a broad range of technical responsibilities, and a focus on customer satisfaction metrics like first-touch resolution and client feedback scores.
Company overview
Intelligent Technical Solutions (ITS) is a managed IT services provider specializing in delivering comprehensive technology solutions to businesses. They offer services such as network management, cybersecurity, cloud solutions, and IT support to help businesses optimize their operations and safeguard their digital assets. ITS generates revenue by providing these services through subscription-based models and customized IT solutions tailored to client needs. Founded with a focus on customer-centric service, ITS has grown by prioritizing reliable and efficient IT support, establishing a strong reputation in the industry for its proactive approach to technology management.
How to land this job
Tailor your resume to emphasize your hands-on experience troubleshooting Windows and Mac OS workstations, servers, and networking issues, as these are core responsibilities at Intelligent Technical Solutions.
Highlight your proficiency with virtualization platforms like VMWare and Hyper V, along with your knowledge of M365 and Azure support, to align with the technical requirements in the job description.
Apply through multiple avenues including Intelligent Technical Solutions' corporate careers page and LinkedIn job postings to maximize your application visibility.
Connect with current employees in the IT support or infrastructure teams at Intelligent Technical Solutions on LinkedIn; you can start conversations by referencing recent company projects, asking about team culture, or inquiring how the hybrid work setup is managed.
Optimize your resume for ATS by incorporating key terms such as 'IT support,' 'Server 2012-2022,' 'VMWare,' 'Hyper V,' 'M365,' 'Azure,' 'network troubleshooting,' and 'Active Directory' exactly as they appear in the job description to improve screening success.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple job portals, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your time on interview preparation and skill development.
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