Job summary
Job post source
This job is directly from USPack
Job overview
The Operations Manager at USPack oversees transportation services and manages independent contractors to ensure timely delivery and customer satisfaction.
Responsibilities and impact
The Operations Manager builds client relationships, monitors delivery performance, manages independent contractors, plans routes, resolves service issues, negotiates contracts, and ensures operational efficiency and gross margin targets.
Compensation and benefits
The position offers a salary range of $60k-$65k, with benefits including 401(K), health insurance, disability/life insurance, paid time off, paid holidays for full-time employees, and paid sick time for part-time employees.
Experience and skills
Candidates should have experience with independent contractors, logistics, route management, and customer service, strong communication skills, ability to work independently and travel, proficiency in MS Office, a valid driver's license, and the ability to lift up to 50 pounds. A college degree or equivalent experience is required; Six Sigma Green Belt certification is preferred.
Career development
USPack invests in employee growth with long-term career paths, fostering an inclusive culture that values collaboration, input, and performance recognition.
Work environment and culture
USPack promotes an inclusive, collaborative, and accountable culture driven by integrity, passion for service, innovation, and teamwork, with a supportive work environment.
Company information
USPack is a leading logistics provider specializing in same-day delivery services, focused on helping businesses succeed in the delivery economy with innovative and customer-centric solutions.
Job location and travel
The role requires travel up to 25% within Western Pennsylvania and allows working from home with additional travel to customer locations.
Application process
Applicants can apply online or contact the USPack Recruiting Team via email at recruiting@gouspack.com for current opportunities.
Unique job features
This role involves managing independent contractors and requires operational flexibility including extra hours and weekend availability, distinguishing it with a focus on logistics and customer service excellence.
Company overview
USPack is a leading logistics and transportation company specializing in same-day and final-mile delivery services across the United States. The company generates revenue by providing customized delivery solutions for a diverse range of industries, including healthcare, retail, and e-commerce, ensuring efficient and timely delivery of goods. Founded in 1986, USPack has grown significantly by leveraging technology to optimize delivery routes and enhance customer experiences. The company's focus on innovation and adaptability has positioned it as a reliable partner for businesses seeking to improve their supply chain operations.
How to land this job
Tailor your resume to highlight experience in managing independent contractors, logistics coordination, and customer relationship building as these are central to the Operations Manager role at USPack.
Emphasize skills in route planning, service issue resolution, and gross margin management, along with proficiency in MS Office and ability to communicate effectively across organizational levels.
Apply through multiple platforms including USPack’s corporate careers page, LinkedIn, and other job boards to maximize your application visibility.
Connect with current employees in the operations or logistics divisions at USPack on LinkedIn; use ice breakers such as commenting on recent company news, asking about their experience working with independent contractors, or expressing enthusiasm about USPack’s commitment to innovation and collaboration.
Optimize your resume for ATS by including keywords like 'independent contractors,' 'route scheduling,' 'customer service,' 'gross margin management,' and 'logistics coordination' to ensure your resume passes initial automated screenings.
Use Jennie Johnson’s Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and career growth.
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