Florida Medical Clinic Orlando Health

Call Center Agent - REMOTE - Land OLakes, FL

REMOTEPosted 20 days ago

Job summary

  • Job post source

    This job is directly from Florida Medical Clinic Orlando Health

  • Job overview

    The Call Center Agent role involves delivering excellent patient-centered service by handling high-volume calls, scheduling appointments, and managing patient requests to support healthcare operations.

  • Responsibilities and impact

    The agent will answer overflow calls, assist callers, follow guidelines to provide accurate information, handle web appointment requests, complete end-of-day processes, and maintain compliance with policies.

  • Compensation and benefits

    The job offers tuition reimbursement, leadership development, comprehensive health benefits, retirement match up to 5%, paid parental leave, PTO, flexible leave, fertility benefits, adoption assistance, backup care, and pet insurance.

  • Experience and skills

    Requires a high school diploma, two years of related experience in customer service or healthcare call centers, preferred clinical or concierge experience, knowledge of medical terminology, strong computer skills, and excellent interpersonal and communication abilities.

  • Career development

    Opportunities include education support like tuition reimbursement and leadership development programs for career growth.

  • Work environment and culture

    The company values individuality, teamwork, diversity, and inclusivity to better serve patients and families in the community.

  • Company information

    Florida Medical Clinic Orlando Health is a healthcare provider focused on patient-centered services with a commitment to community health and employee support.

  • Job location and travel

    The position is remote with required onsite training for 8 weeks in Land O' Lakes, FL.

  • Unique job features

    The role includes unique benefits such as fertility and pet insurance, adoption assistance, and a strong emphasis on work-life balance and employee wellness.

Company overview

Florida Medical Clinic Orlando Health is a comprehensive healthcare provider offering a wide range of medical services, including primary care, specialty care, and surgical procedures. They generate revenue through patient services, insurance reimbursements, and specialized medical treatments. Founded with a mission to deliver high-quality, patient-centered care, the clinic has grown significantly, integrating advanced medical technologies and expanding its network of healthcare professionals to better serve the Orlando community.

How to land this job

  • Position your resume to highlight experience in high-volume call centers, customer service, and healthcare-related environments, emphasizing your ability to handle 200+ calls daily and multitask under pressure.

  • Emphasize proficiency with medical terminology, appointment scheduling, patient intake triage, and computer literacy with various software systems, as these are key to succeeding in this role.

  • Apply through multiple channels including Florida Medical Clinic Orlando Health's official corporate career site, LinkedIn job postings, and other reputable job boards to maximize your application visibility.

  • Connect on LinkedIn with current employees in the patient services or call center divisions at Florida Medical Clinic Orlando Health; use ice breakers like complimenting their commitment to patient-centered care or asking about their experience with the onsite training program in Land O' Lakes.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'patient-centered service,' 'appointment scheduling,' 'high-volume call center,' 'medical terminology,' and 'multitasking under stress' to ensure your resume passes automated screenings.

  • Jennie Johnson's Power Apply feature can automate application submissions across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus on preparing for interviews and other job search activities.

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