Cidade Social Tecnologia e Comunicação

Information Technology Support Specialist

MICHIGAN CENTER, MIPosted 25 days ago

Job summary

  • Job post source

    This job is directly from Cidade Social Tecnologia e Comunicação

  • Job overview

    The Information Technology Support Specialist role involves providing technical assistance and ensuring smooth IT operations remotely for Cidade Social Tecnologia e Comunicação.

  • Responsibilities and impact

    The specialist will respond to IT support requests via email, phone, or chat, troubleshoot software, network, and hardware issues, install and configure computer systems, and maintain IT documentation and logs.

  • Experience and skills

    Candidates should have a degree in IT, Computer Science, or a related field, basic knowledge of Windows, Mac, and network troubleshooting, along with strong problem-solving and communication skills.

  • Work environment and culture

    The position is remote, indicating a flexible work environment focused on IT support.

  • Job location and travel

    This is a remote position, allowing work from any location.

Company overview

Cidade Social Tecnologia e Comunicação is a Brazilian company specializing in digital solutions for public sector communication and citizen engagement, primarily serving municipal governments and public institutions. The company develops platforms and tools that help local administrations improve transparency, disseminate information, and facilitate interaction with residents through websites, mobile apps, and social media integration. Revenue is generated through software licensing, service contracts, and ongoing support agreements with government clients. Founded to address the growing demand for digital transformation in public administration, Cidade Social has become a recognized partner for municipalities seeking to modernize their communication infrastructure. Candidates should be aware of the company’s focus on innovation, public service impact, and its role in advancing digital citizenship across Brazil.

How to land this job

  • Tailor your resume to emphasize your technical support skills, including troubleshooting hardware, software, and network issues, as well as your experience with Windows and Mac systems to align with Cidade Social Tecnologia e Comunicação's requirements.

  • Highlight your communication abilities and responsiveness to support requests via multiple channels such as email, phone, and chat, since these are key responsibilities for this remote IT Support Specialist role.

  • Apply through multiple platforms like the Cidade Social Tecnologia e Comunicação corporate website and LinkedIn to maximize your application visibility and increase your chances of being noticed.

  • Connect with current IT support or technical team members at Cidade Social Tecnologia e Comunicação on LinkedIn to learn more about the team culture and role expectations; you can start conversations with ice breakers like asking about recent IT projects they’ve handled or the tools they find most effective for remote support.

  • Optimize your resume for ATS by including keywords from the job description such as 'IT support,' 'troubleshoot,' 'network,' 'hardware,' 'software,' 'Windows,' and 'Mac' to ensure it passes initial automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate applying across multiple job boards, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, freeing up your time to focus on preparing for interviews and honing your skills.

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