Job summary
Job post source
This job is directly from pro/source <IT>.
Job overview
The Senior IT Service Desk Analyst role at pro/source <IT> involves providing advanced IT support and serving as a key technical resource, significantly impacting the IT team's efficiency and service quality.
Responsibilities and impact
The analyst will deliver Tier 1-3 support, manage Microsoft Intune and Microsoft 365 administration, maintain ITSM platforms, troubleshoot hardware and software, support Windows Server environments, collaborate with MSP partners, document IT procedures, and participate in IT projects.
Compensation and benefits
The position offers a stable schedule with a unique 9/80 workweek providing every other Friday off, comprehensive benefits, and opportunities for leadership growth.
Experience and skills
Candidates need 5-7 years supporting Microsoft 365 and Exchange, strong Microsoft Intune expertise, advanced hardware troubleshooting, Level 2-3 service desk experience, mentoring skills, customer service abilities, and familiarity with ITSM tools and ITIL frameworks; preferred skills include scripting, PowerBI, Azure, security, networking, and MSP experience.
Career development
There is potential for growth into leadership positions within the IT department, recognizing and rewarding initiative and skills.
Work environment and culture
The role is onsite with a stable, structured schedule emphasizing technical excellence and collaboration in a dynamic environment.
Job location and travel
This is a full-time onsite position with a 9/80 schedule allowing every other Friday off.
Unique job features
The job features a unique 9/80 work schedule, advanced technical responsibilities, and the opportunity to work closely with the CIO in a dynamic IT environment.
Company overview
Pro/source <IT> is a staffing and recruiting company headquartered in Davie, Florida, with additional offices in Aberdeen and Miami Lakes. The company specializes in connecting candidates with job opportunities, focusing on IT services and consulting. Pro/source <IT> operates with a team of 51-1,000 employees and generates an annual revenue of approximately $6.4 million. The company offers career management platforms to facilitate job placements and career advancements, making money primarily through recruitment and staffing services.
How to land this job
Position your resume to highlight your 5-7 years of experience with Microsoft 365 and Exchange administration, emphasizing advanced troubleshooting and endpoint management with Microsoft Intune, including application deployment and device imaging.
Focus on showcasing your expertise in Tier 2-3 service desk support, ITSM platform management (especially HALO Service Desk), and familiarity with ITIL best practices, as these are key responsibilities for the role.
Apply through multiple channels such as the pro/source <IT> corporate careers site and LinkedIn to maximize your application visibility and ensure you don't miss any openings for this onsite senior analyst position.
Connect with current employees in the IT service desk or infrastructure teams at pro/source <IT> on LinkedIn; use ice breakers like commenting on their recent projects or asking about their experience working with the 9/80 schedule or HALO Service Desk platform.
Optimize your resume for ATS by integrating keywords like 'Microsoft Intune,' 'Microsoft 365 administration,' 'ITSM,' 'HALO Service Desk,' 'ITIL,' 'Tier 2-3 support,' and 'device imaging' to pass automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find relevant LinkedIn contacts, freeing up your time to prepare for interviews and build your network.
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