Help Desk Technician I - Overnight Shift (11pm - 9:30am); Fri - Mon - SECRET CLEARANCE REQUIRED

CHANTILLY, VAPosted 18 days ago

Job summary

• Job post source

  This job is directly from Red River

• Job overview

  The Help Desk Technician I - Overnight Shift at Red River provides first-level technical support to ensure continuous user functionality and enhance computing experience, playing a key role in client satisfaction and organizational reputation.

• Responsibilities and impact

  The role involves providing technical support in a call center, resolving or escalating tickets related to hardware, software, and network issues, supporting incident management, adhering to ITIL best practices, documenting processes, collaborating with teams, and maintaining exceptional customer service.

• Compensation and benefits

  Red River offers a competitive salary, excellent benefits, and an exceptional work environment, with detailed benefits available for review.

• Experience and skills

  Candidates must have a high school diploma or equivalency, an active SECRET security clearance, proficiency in customer service, fundamental technical knowledge of Windows, Active Directory, O365, Azure, AWS, and related tools, and strong communication skills; preferred qualifications include relevant certifications and experience in helpdesk or NOC operations.

• Career development

  The company encourages continuous learning and feedback, supporting growth through development of technical skillsets and collaboration within a dynamic, expanding managed services environment.

• Work environment and culture

  Red River fosters a positive, collaborative, client-centric culture valuing teamwork, creativity, empathy, integrity, and resilience in a supportive and inclusive workplace.

• Company information

  Red River Managed Services is a growing managed services company with offices across the U.S., known for innovative IT solutions and strong leadership, helping organizations overcome complex IT challenges.

• Team overview

  The candidate will join a team focused on client support and innovative problem-solving, working collaboratively with colleagues and clients to deliver first-class solutions.

• Job location and travel

  The position is for an overnight shift (11pm - 9:30am) from Friday to Monday, with no specific office location mentioned, implying possible remote or varied U.S. office locations.

• Application process

  Applicants should submit a resume and optional cover letter; accommodations are available for applicants with disabilities via a specified contact email; unsolicited recruiter submissions are not accepted without prior agreement.

• Unique job features

  This role requires an active SECRET security clearance and involves working overnight shifts, emphasizing high-paced, SLA-driven customer service with opportunities to work on incident management and ITIL best practices.

Company overview

Red River is a technology transformation company that provides IT solutions and services to government, healthcare, and commercial sectors. They specialize in cloud computing, cybersecurity, data analytics, and managed services, generating revenue through consulting, implementation, and ongoing support contracts. Founded in 1995, Red River has a history of strategic acquisitions to expand its capabilities and market reach, positioning itself as a trusted partner for complex IT projects.

How to land this job

• Position your resume to highlight your customer service excellence in high-paced, SLA-driven environments and your foundational technical skills in Windows, Active Directory, O365, and network troubleshooting, as these are key for the Help Desk Technician I role at Red River.

• Emphasize your ability to work collaboratively in team settings, your resilience in dynamic environments, and your eagerness for continuous learning and feedback, which align closely with Red River’s culture and values.

• Apply through multiple job portals including Red River’s official corporate careers page and LinkedIn to maximize your application’s visibility and increase your chances of being noticed.

• Connect on LinkedIn with current Red River employees in the Managed Services or Help Desk divisions, using ice breakers such as asking about their experience working overnight shifts or inquiring how they foster collaboration and client relationships within the team.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'customer service,' 'incident management,' 'ITIL best practices,' 'Windows,' 'Active Directory,' and 'SECRET clearance' to improve your chances of passing initial screenings.

• Jennie Johnson’s Power Apply feature can automate tailoring your resume, identifying the best application channels, and finding LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and skill development.