Job summary
Job post source
This job is directly from Horizon Air
Job overview
The Ramp & Customer Service Agent at Horizon Air supports guest travel needs and performs ramp operations, contributing to smooth airport and flight operations.
Responsibilities and impact
The agent assists guests with inquiries, baggage, ticketing, and boarding, performs outdoor ramp tasks like loading/unloading luggage, aircraft marshaling, and deicing, conducts aircraft grooming and security searches, manages luggage claims, and may perform varied duties to ensure guest satisfaction.
Compensation and benefits
The starting pay is $18.05 per hour with benefits including free standby travel on Alaska Airlines & Horizon Air, medical/dental/vision coverage, 401k match, bonuses, and paid time off.
Experience and skills
Required skills include strong communication, multitasking, valid US driver's license, typing at least 25 WPM, ability to lift 50 pounds, stand long periods, basic math, flexible schedule, airport security clearance, and high school diploma; preferred is 1 year customer or community service experience.
Career development
The role offers professional development opportunities as part of Horizon Air's total rewards package.
Work environment and culture
Horizon Air values safety, kindness, performance, and inclusivity, promoting a diverse and equitable work environment with a focus on guest experience.
Company information
Horizon Air is an airline focused on airport operations and customer service, working closely with Alaska Airlines, emphasizing remarkable guest experiences.
Team overview
The candidate will join airport teams that collaborate to manage guest travel from curb to cabin in a fast-paced environment.
Job location and travel
The position is located at Kalispell, MT Airport, requiring work outdoors in various weather conditions and a flexible schedule including nights and weekends.
Unique job features
The job uniquely combines customer service with physical ramp duties, including aircraft marshaling and deicing, with required airport security clearance and SIDA badge compliance.
Company overview
Horizon Air is a regional airline based in the United States, primarily serving the Pacific Northwest, Alaska, California, and parts of Canada. It operates as a subsidiary of Alaska Air Group, making money through passenger services and cargo operations. Founded in 1981, Horizon Air has grown to become a key player in regional air travel, known for its commitment to safety, customer service, and operational efficiency. The airline's fleet primarily consists of Bombardier Q400 turboprop aircraft, which are well-suited for short-haul flights.
How to land this job
Tailor your resume to highlight strong communication skills, ability to multitask in fast-paced environments, and physical capabilities such as lifting 50 pounds and standing for long periods, as these are key for the Ramp & Customer Service Agent role at Horizon Air.
Emphasize experience or ability to work outdoors in varying weather, handle guest interactions with professionalism, and familiarity with computerized reservation systems and basic math skills to align with job duties.
Apply through multiple channels including Horizon Air's official careers website and LinkedIn to maximize your application's visibility and increase chances of getting noticed.
Connect with current employees in Horizon Air’s airport operations or customer service divisions on LinkedIn; start conversations by complimenting recent company initiatives, asking about their experience working in ramp operations, or expressing enthusiasm for Horizon Air’s commitment to remarkable guest experiences.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest interactions,' 'baggage handling,' 'aircraft marshaling,' 'customer service,' and 'flexible schedule' to ensure it passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate applying through multiple job portals, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and skill development.
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