Job summary
Job post source
This job is directly from AssistRx
Job overview
The IT Helpdesk Service Technician II at AssistRx provides critical in-person and remote IT support to staff, ensuring smooth operation of technology and enhancing user experience.
Responsibilities and impact
The role involves Tier 1 and Tier 2 support for workstations and laptops, PC imaging and lifecycle management, escalation support for other technicians, installation and troubleshooting of peripherals and audio/visual systems, and user instruction on technology use.
Compensation and benefits
The position offers a competitive pay structure, matching 401(k) with immediate vesting, and medical, dental, vision, life, and short-term disability insurance benefits.
Experience and skills
Candidates must have experience with Windows 10 and Macintosh desktop support, hardware and software troubleshooting, Microsoft Office 365, workstation configuration, documentation skills, and willingness to participate in on-call rotation; preferred skills include IT asset management, JIRA, SharePoint, Salesforce, automated desktop imaging tools like MDT, and experience in a fast-paced SaaS environment.
Work environment and culture
The company promotes a supportive, progressive, and fast-paced work environment with a strong commitment to equal opportunity and diversity.
Company information
AssistRx is a healthcare technology company focused on improving patient access to medications through innovative solutions and services.
Team overview
The technician will join the Internal Systems IT Support Team, collaborating closely with other support team members and serving as an escalation path for local IT support technicians.
Job location and travel
The position is based in the Orlando offices with responsibilities for on-site and remote support; on-call rotation is required.
Application process
Applicants must complete a pre-employment background check and verify eligibility to work in the U.S.; AssistRx does not accept unsolicited resumes from search firms or vendors.
Unique job features
The role offers exposure to a variety of technologies including telephony, conference room technology, iOS and Windows support, and opportunities to assist with new technology evaluations to improve user experience.
Company overview
AssistRx is a healthcare technology company specializing in providing solutions that streamline the specialty medication process. They make money by offering software and services that enhance patient support, improve medication adherence, and facilitate communication between healthcare providers, patients, and pharmaceutical companies. Founded in 2009, AssistRx has developed innovative platforms like iAssist, which integrates electronic health records and automates workflows to ensure timely patient access to therapies. Their focus on improving patient outcomes and operational efficiency has made them a key player in the healthcare technology sector.
How to land this job
Tailor your resume to emphasize your experience providing Tier 1 and Tier 2 IT support, especially in troubleshooting Windows 10 and Macintosh systems, as well as your skills in PC imaging and lifecycle management.
Highlight your knowledge of Microsoft Office 365, workstation configuration, and your ability to document IT processes and policies clearly, which are key to this role.
Apply through multiple channels such as AssistRx's corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current IT support team members or internal systems staff at AssistRx on LinkedIn; start conversations by complimenting their work environment or asking about technology challenges they face in supporting healthcare tech.
Optimize your resume for ATS by incorporating keywords like 'Tier 1 support,' 'Tier 2 support,' 'Windows 10,' 'Macintosh,' 'PC imaging,' 'Microsoft Office 365,' and 'IT asset management' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving you time and increasing your chances at AssistRx.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.