Job summary
Job post source
This job is directly from AiFA Labs
Job overview
The Service Desk Analyst - L2 role at AiFA Labs focuses on providing technical helpdesk support and troubleshooting for client workstations and peripherals, ensuring smooth IT operations.
Responsibilities and impact
The candidate will handle inbound service requests, support client devices, manage and update ticket queues, communicate proactively with clients and colleagues, troubleshoot technical issues, document resolutions, escalate when necessary, and meet SLA targets.
Experience and skills
Candidates should have skills in ticket management, troubleshooting, technical support for devices, client communication, and ownership of issues; experience with helpdesk technical support is essential.
Work environment and culture
The job offers flexible working hours with possible night or holiday shifts and requires occasional travel within a 30-40 mile radius from the reporting location.
Job location and travel
Remote position with a requirement to cover a local radius of up to 30-40 miles as needed.
Unique job features
The role emphasizes proactive communication, effective multitasking, and collaboration to improve operational effectiveness in a technical support environment.
Company overview
AiFA Labs is a leading generative AI solutions provider that specializes in creating, managing, and deploying advanced AI applications for enterprises, including Fortune 500 companies and technology startups. Their flagship platform, Cerebro, enables businesses to responsibly implement generative AI with robust governance frameworks. Based in Jersey City, New Jersey, AiFA Labs also offers services in machine learning and retrieval-augmented generation (RAG) development. The company generates revenue through AI consulting, platform licensing, and tailored AI solutions, positioning itself as a key player in the AI innovation landscape.
How to land this job
Tailor your resume to highlight your experience in helpdesk technical support, specifically emphasizing troubleshooting skills and familiarity with PC, Apple, and peripheral device support.
Showcase your ability to manage ticket queues effectively, document issues thoroughly, and maintain clear communication with clients and team members, as these are key responsibilities.
Apply through multiple channels such as AiFA Labs' corporate website and LinkedIn to maximize your chances of being noticed for the Service Desk Analyst - L2 role.
Connect with current Service Desk Analysts or IT support staff at AiFA Labs on LinkedIn; start conversations by asking about their experiences with shift flexibility or how they handle high ticket volumes.
Optimize your resume for ATS by incorporating keywords from the job description like 'ticket management,' 'troubleshooting,' 'technical support,' 'client communication,' and 'operational effectiveness' to pass initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find relevant job postings, and identify LinkedIn connections to network with, so you can focus your energy on preparing for interviews and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.