Job summary
Job post source
This job is directly from Coordinated Care Alliance NY
Job overview
The IT Solution Center Associate at Coordinated Care Alliance NY provides essential technical support and customer service to all departments, ensuring smooth IT operations and user satisfaction.
Responsibilities and impact
The role involves responding to support requests, resolving technical issues, creating tickets, collaborating with IT team members, providing customer guidance, participating in new employee orientation, offering on-call support, and performing data entry and other assigned duties.
Experience and skills
Requires a high school diploma with 2 years of experience; an associate or bachelor's degree and knowledge of Windows OS, MS Office 365, and VoIP software are preferred; strong communication, critical thinking, and customer service skills are essential.
Work environment and culture
The company values integrity, professionalism, respect, teamwork, and a commitment to serving people with I/DD and their families, with a requirement for in-person work and flexibility.
Company information
Coordinated Care Alliance NY is an organization committed to serving people with intellectual and developmental disabilities and their families, emphasizing equal employment opportunity and nondiscrimination.
Job location and travel
The position requires in-person work at least 3-4 days per week with travel to community and office meetings in New York or nearby states.
Unique job features
The job includes on-call technical support on a rotational basis and involves working in a fast-paced environment supporting both remote and on-premises users.
Company overview
Coordinated Care Alliance NY is a healthcare organization focused on providing integrated care solutions to improve patient outcomes and streamline healthcare services. They make money by partnering with healthcare providers, insurance companies, and government programs to offer coordinated care plans that enhance efficiency and reduce costs. The company has a history of working closely with local communities to address specific healthcare needs and has been instrumental in implementing innovative care models that prioritize patient-centered approaches. Their commitment to quality care and collaboration with various stakeholders positions them as a key player in the healthcare sector.
How to land this job
Tailor your resume to emphasize your experience providing technical support and exceptional customer service in fast-paced environments, highlighting your skills with Windows OS, MS Office 365, Adobe Acrobat, Outlook, One Drive, and Voice over IP software like RingCentral.
Showcase your ability to handle multiple communication channels such as phone, email, and self-service portals, and your success in achieving first-call resolution and collaborating with IT teams to solve issues efficiently.
Apply through multiple platforms including Coordinated Care Alliance NY’s official corporate website and LinkedIn to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current IT department members or the IT Solution Center Manager at Coordinated Care Alliance NY; use ice breakers like commenting on recent company initiatives in IT support or asking about team culture and expectations for the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'customer service,' 'Windows OS,' 'MS Office 365,' 'RingCentral,' 'first-call resolution,' and 'remote workforce support' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple sites, identify key LinkedIn contacts for networking, and optimize your resume for ATS, freeing you to focus on preparing for interviews and enhancing your skills.
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