New Patient Contact Specialist (Part-Time, Remote – Monday & Tuesday, with PRN Opportunities)

REMOTEPosted a month ago

Job summary

• Job post source

  This job is directly from Foot and Ankle Specialists of the Mid-Atlantic, LLC

• Job overview

  The New Patient Contact Specialist role at US Foot & Ankle Specialists involves managing new patient communications and scheduling to support multiple offices remotely, ensuring smooth patient intake and education.

• Responsibilities and impact

  The specialist will answer inbound calls, schedule appointments, verify patient information, educate patients on portal use, communicate office details, liaise between patients and staff, transfer calls as needed, run scheduling reports, and provide excellent customer service.

• Compensation and benefits

  The position offers health insurance with single and family plans, life and disability insurance, a 401(k) plan with company match, employee discounts, paid time off, and paid holidays.

• Experience and skills

  Candidates need at least 1 year of customer service experience, preferably in medical settings, EMR experience is preferred, contact center experience and bilingual Spanish skills are a plus, with strong communication, multitasking, organizational skills, and HIPAA compliance required.

• Work environment and culture

  The role reflects USFAS core values emphasizing exceptional customer service in a remote work environment requiring independence and reliable internet.

• Company information

  US Foot & Ankle Specialists provides specialized foot and ankle care across multiple offices in the northern region, focusing on patient-centered medical services.

• Job location and travel

  This is a remote part-time position primarily on Mondays and Tuesdays with PRN opportunities, requiring a stable internet connection to handle high call volumes.

• Unique job features

  The job includes a full-time training period for 3 weeks and involves handling high call volumes remotely with opportunities for PRN work beyond scheduled days.

Company overview

Foot and Ankle Specialists of the Mid-Atlantic, LLC (FASMA) is a leading healthcare provider specializing in podiatric medicine and surgery. They offer comprehensive services including treatment for foot and ankle injuries, diabetic foot care, and surgical interventions. FASMA generates revenue through patient consultations, medical procedures, and partnerships with insurance providers. Founded in 2011, the company has expanded significantly, now operating multiple locations across the Mid-Atlantic region, and is known for its patient-centric approach and advanced treatment options.

How to land this job

• Tailor your resume to highlight your experience in customer service, especially within medical or patient care environments, emphasizing your ability to manage high call volumes and multitask in a remote setting.

• Focus on showcasing your proficiency with Electronic Medical Records (EMR) systems and your strong communication skills, as these are critical for scheduling and patient education duties.

• Apply through multiple platforms including Foot and Ankle Specialists of the Mid-Atlantic, LLC's corporate careers page and LinkedIn to maximize your exposure for this part-time remote role.

• Connect with current employees or recruiters in the administrative or patient services division on LinkedIn; start conversations by commenting on their recent posts about patient care improvements or asking about their experience working remotely for USFAS.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'new patient scheduling,' 'EMR,' 'customer service,' 'HIPAA compliance,' and 'remote call handling' to ensure it passes automated screenings.

• Leverage Jennie Johnson's Power Apply feature to automate applying through various channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time more effectively on preparing for interviews and follow-ups.