Job summary
Job post source
This job is directly from Road Runner Sports
Job overview
The Remote Customer Service Representative role at Road Runner Sports involves handling inbound customer calls, selling fitness products, and providing excellent service to enhance customer satisfaction and loyalty.
Responsibilities and impact
The job requires resolving customer concerns promptly, meeting sales goals, making product recommendations, and introducing customers to VIP perks while maintaining a friendly and knowledgeable demeanor.
Compensation and benefits
The position offers $19.00 per hour including base pay and bonuses, work from home flexibility, up to 60% discounts on products, and a casual work environment.
Experience and skills
Candidates should have customer service or sales experience in a high volume call center, remote work experience, strong listening and computer skills, and a positive, self-motivated attitude.
Work environment and culture
The company culture values being different, delivering WOW experiences, teamwork, activity, and health, with a fun and casual remote work environment.
Company information
Road Runner Sports is a 40-year-old company recognized as the 2023 Footwear Retailer of the Year, with 47 stores nationwide and a mission focused on health and fitness.
Job location and travel
This is a remote, work-from-home position requiring a Windows-based PC or laptop and high-speed internet.
Application process
Applicants are encouraged to apply directly on the Road Runner Sports Career page and will be contacted within 10 days if qualified; a background check is required before starting.
Unique job features
The job offers unique perks like significant employee discounts and the opportunity to educate customers on fitness products to positively impact their lives.
Company overview
Road Runner Sports is a leading retailer specializing in running gear, including shoes, apparel, and accessories. Founded in 1983 by Mike Gotfredson, the company has grown to become the world's largest running and walking store, offering a wide range of products from top brands. They make money through both online and brick-and-mortar sales, as well as their VIP Family program, which provides members with exclusive discounts and benefits. Road Runner Sports is known for its exceptional customer service and custom fitting process, ensuring that runners find the perfect gear for their needs.
How to land this job
Tailor your resume to highlight customer service and sales experience, especially in high-volume call center environments, emphasizing your ability to handle inbound calls and meet sales goals effectively.
Showcase your skills in listening to customer needs, making product recommendations, and resolving concerns promptly to create a positive customer experience.
Apply through multiple platforms including the Road Runner Sports corporate career page and LinkedIn to maximize your chances of being noticed for the Remote Customer Service Representative role.
Connect with current Road Runner Sports employees in customer service or sales divisions on LinkedIn; start conversations with ice breakers like commenting on their company achievements or asking about their tips for success in remote roles.
Optimize your resume for ATS by including keywords such as 'customer service,' 'sales goals,' 'remote work,' 'inbound calls,' and 'product recommendations' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals, and find LinkedIn contacts to network with, saving you time and increasing your chances of landing the job.
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