Job summary
Job post source
This job is directly from The Phoenix Group.
Job overview
The Technical Support Specialist role at The Phoenix Group involves providing onsite and remote technical support to local staff, ensuring the performance and integrity of user-facing technologies, and supporting office IT infrastructure.
Responsibilities and impact
The specialist will deliver prompt technical support, maintain IT equipment, manage inventory, assist with office tech setups, deploy and configure hardware, and travel regionally to support multiple locations.
Experience and skills
Candidates should have 3+ years of IT support experience, proficiency with Microsoft 365 and cloud systems, knowledge of networking and hardware troubleshooting, experience with enterprise printers and MDM tools, and preferably a bachelor's degree in IT or related fields.
Work environment and culture
The Phoenix Group values diversity and inclusion, fostering a workplace free from discrimination and harassment, committed to equal employment opportunities.
Job location and travel
The role includes approximately 30% travel to regional locations, supporting local staff onsite and remotely.
Company overview
The Phoenix Group is a leading provider of insurance services and financial solutions in the United Kingdom. They specialize in managing life insurance and pension funds, generating revenue through premiums, investment income, and asset management fees. Founded in 1782, the company has a rich history marked by strategic acquisitions and mergers, including the notable acquisition of Standard Life Assurance in 2018. The Phoenix Group is known for its commitment to sustainable investing and customer-centric approach, making it a reputable name in the financial services industry.
How to land this job
Position your resume to highlight your 3+ years of experience in end-user IT support or helpdesk roles, emphasizing your ability to deliver prompt onsite and remote technical assistance as required by The Phoenix Group.
Focus on showcasing your proficiency with Microsoft 365, cloud-based document systems, and enterprise-grade printers and peripherals, as these are key components of the job.
Apply through multiple channels including The Phoenix Group's corporate careers page and LinkedIn to maximize your application visibility for the Technical Support Specialist role.
Connect with current employees in The Phoenix Group's IT or technology support division on LinkedIn, initiating conversations with ice breakers like asking about recent technology refresh projects or how the team manages regional support travel.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'desktop hardware troubleshooting,' 'mobile device management,' and 'networking concepts' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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