Job summary
Job post source
This job is directly from Primerica
Job overview
The Help Desk Technician 2 at Primerica provides intermediate IT support to monitor and maintain IT infrastructure and applications, ensuring smooth operations for employees and agents.
Responsibilities and impact
The role involves first-level support, monitoring IT systems, managing service requests, triaging issues, escalating incidents, providing end-user support, and performing system health checks to minimize downtime.
Compensation and benefits
The position offers a salary range of $50K - $58K with a 10% shift differential, day one health, dental, vision insurance, 401(k) with employer match, paid time off, life and disability insurance, flexible spending accounts, professional development, and tuition reimbursement.
Experience and skills
Candidates should have strong troubleshooting, customer service skills, familiarity with Jira Service Management, VPN, Windows and macOS, intermediate network and server knowledge, and experience with monitoring tools like Dynatrace and Solarwinds; some college or relevant certification is preferred.
Career development
Primerica offers professional development opportunities and tuition reimbursement to support career growth.
Work environment and culture
Primerica values diversity and inclusion, fostering a creative and respectful workplace recognized as a top employer in multiple categories.
Company information
Primerica is a well-established company recognized repeatedly as a top workplace in the USA, known for its commitment to diversity and employee satisfaction.
Job location and travel
Candidates must reside in the Metro Atlanta area; the role is hybrid with rotating night shifts including holidays and weekends.
Unique job features
The job features a hybrid work model, rotating night shifts, and responsibilities across multiple IT layers including enterprise, infrastructure, cloud, and applications.
Company overview
Primerica Inc. is a financial services company that provides a range of products including term life insurance, mutual funds, annuities, and other financial products. They primarily make money through the sale of these financial products and services, leveraging a multi-level marketing structure to expand their reach. Founded in 1977, Primerica has grown significantly, becoming a publicly traded company on the New York Stock Exchange in 2010. The company focuses on middle-income families, aiming to help them achieve financial independence through education and accessible financial solutions.
How to land this job
Tailor your resume to emphasize your intermediate IT support skills, including system administration, application support, and troubleshooting, as these are core to the Help Desk Technician 2 role at Primerica.
Highlight experience with monitoring IT infrastructure, managing service requests, and using ticketing systems like Jira Service Management to demonstrate your ability to handle enterprise-level support.
Apply through multiple channels such as Primerica’s official careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current Primerica IT or Network Operations Center staff on LinkedIn, introducing yourself by referencing their recent workplace awards or asking about the team’s approach to monitoring enterprise systems as an ice breaker.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT support,' 'system administration,' 'Jira Service Management,' 'VPN,' 'monitoring tools,' and 'troubleshooting' to ensure it passes automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and skill development.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.