Job summary
Job post source
This job is directly from Baptist Memorial Health Care
Job overview
The Specialist-Customer Care II role involves assisting patients with charity applications and underinsurance issues, contributing to the overall patient support services at Baptist Memorial Health Care.
Responsibilities and impact
Daily responsibilities include working with patients or their representatives, reviewing charity applications, managing work queues for underinsured patients, and achieving assigned goals.
Compensation and benefits
Baptist Memorial Health Care offers competitive salaries, paid vacation, health insurance (including dental and vision), retirement plans, and various employee benefits.
Experience and skills
Preferred qualifications include some college or an associate's degree, clerical skills, and five years of experience in a healthcare setting, with a minimum of one year required.
Career development
Opportunities for professional growth include continuing education and potential advancement within the healthcare system.
Work environment and culture
The company values technical expertise and compassion, fostering a supportive environment for both employees and patients.
Company information
Baptist Memorial Health Care is recognized for its commitment to healthcare excellence and has received awards for its competitive benefits packages.
Team overview
The specific team is part of the HS Customer Service department, focusing on finance and accounting within the Central Business Office.
Job location and travel
The position is located in Memphis, Tennessee, within the Baptist Memorial Health Care system.
Company overview
Baptist Memorial Health Care Corporation is a comprehensive healthcare provider based in Memphis, Tennessee, offering a wide range of services including hospitals, outpatient facilities, and specialized care centers. They generate revenue through patient services, medical procedures, and partnerships with insurance companies. Founded in 1912, the organization has a long history of community-focused healthcare and has grown to become one of the largest healthcare systems in the Mid-South, known for its commitment to innovation and quality patient care.
How to land this job
Tailor your resume to emphasize your experience handling customer inquiries, insurance billing, and claims follow-up, showcasing your ability to manage both electronic and paper claims efficiently as described in the job summary.
Highlight your skills in communication with patients, insurance companies, and internal teams, as well as your knowledge of billing procedures, denial management, and payment plan setups to align with the responsibilities listed.
Apply through multiple channels including Baptist Memorial Health Care’s official corporate career site and LinkedIn to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current employees in the Customer Care or Billing departments at Baptist Memorial Health Care; use ice breakers like commenting on recent company healthcare initiatives or asking about their experience working with claims and patient billing processes.
Optimize your resume for ATS by incorporating keywords from the job description such as 'insurance billing,' 'claims follow-up,' 'customer service,' 'payment plans,' and 'denial management,' ensuring your resume passes automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts, freeing up your time to prepare for interviews and network effectively.
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