Job summary
Job post source
This job is directly from Cooper University Health Care
Job overview
The Learning Quality Specialist at Cooper University Health Care plays a vital role in enhancing training and quality monitoring processes within the Patient Access Center, ensuring exceptional service delivery to patients and stakeholders.
Responsibilities and impact
Daily responsibilities include designing and implementing training materials, coordinating quality monitoring procedures, facilitating calibration sessions, and acting as a covering supervisor as needed to support staff performance.
Experience and skills
Candidates should have at least 3 years of experience in a contact center environment, preferably in learning and quality roles, with teaching or training experience in healthcare being a plus.
Work environment and culture
Cooper University Health Care emphasizes professional development, competitive compensation, and a supportive work environment that fosters career growth.
Company information
Cooper University Health Care is a leading healthcare provider in South Jersey, known for its commitment to clinical innovation and exceptional patient care.
Company overview
Cooper University Health Care is a leading health care provider in southern New Jersey, offering a comprehensive range of medical services, including primary care, specialty care, and advanced surgical procedures. The organization generates revenue through patient services, medical education, and research initiatives. Founded in 1887, Cooper has a rich history of innovation and community service, and it is affiliated with the Cooper Medical School of Rowan University, enhancing its reputation in medical education and research.
How to land this job
Tailor your resume to highlight your experience in contact center environments, emphasizing your roles in learning and quality capacities, as these are crucial for the Learning Quality Specialist position at Cooper University Health Care.
Showcase your instructional design skills, particularly your ability to create targeted materials for diverse learners, as well as your familiarity with performance measurements and quality initiatives.
Apply through multiple channels, including Cooper University Health Care's corporate site and LinkedIn, to maximize your chances of being seen by hiring managers.
Connect with professionals in the Patient Access Center or Access Business Services at Cooper University Health Care on LinkedIn to gain insights about the role and the team culture.
Use ice breakers like asking about their experience with training initiatives or expressing interest in their recent projects related to patient access.
Optimize your resume for ATS systems by incorporating key phrases from the job description, such as 'instructional design,' 'call quality initiatives,' and 'adult learners,' to increase your visibility in the application process.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process, ensuring your resume is tailored and effectively presented for the Learning Quality Specialist role.
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