Job summary
Job post source
This job is directly from May Mobility
Job overview
The Customer Implementation Manager at May Mobility oversees new site launch projects to support company growth and scalability by managing project execution and improving launch processes.
Responsibilities and impact
The role involves managing multiple launch projects, coordinating with internal and external teams, developing process playbooks, mitigating risks, leading meetings, and reporting on project outcomes to ensure successful service launches.
Compensation and benefits
The salary range is $70,000 to $100,000 USD with comprehensive healthcare, retirement plans, paid parental leave, flexible vacation, and wellness programs.
Experience and skills
Requires 5+ years in Customer Success with direct customer interaction, a Bachelor's degree or equivalent, strong problem-solving and communication skills, and experience working cross-functionally; mobility or startup experience is preferred.
Work environment and culture
May Mobility values diversity, inclusion, and authentic workforce building, encouraging applicants from varied backgrounds and offering a supportive work environment.
Company information
May Mobility is an autonomous vehicle technology company based in Ann Arbor, Michigan, focused on creating safer, greener, and more accessible urban transit solutions since 2017.
Team overview
The Customer Implementation Manager reports to the Director of Customer Success and collaborates closely with multiple internal teams and external partners.
Job location and travel
The position is based near Arlington, TX or within the central time zone with moderate travel (10-25%) required.
Unique job features
The role offers the opportunity to work on innovative autonomous vehicle launch projects with a focus on process improvement and cross-functional collaboration.
Company overview
May Mobility is a pioneering company in the autonomous vehicle industry, specializing in developing self-driving shuttles for urban and suburban environments. They generate revenue through partnerships with municipalities, universities, and private enterprises, offering transportation solutions that enhance mobility and reduce traffic congestion. Founded in 2017, May Mobility has a notable history of deploying autonomous shuttles in various cities across the United States, emphasizing safety and reliability in their operations. Their innovative approach and commitment to sustainability make them a significant player in the future of urban transportation.
How to land this job
Position your resume to highlight your experience in customer success and project management, emphasizing your ability to manage multiple projects and communicate effectively with cross-functional teams.
Focus on showcasing your skills in problem-solving, stakeholder management, and process improvement, particularly related to launching new sites or products in a customer-facing role.
Apply through May Mobility's corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with current employees in the Customer Success division on LinkedIn, using ice breakers like commenting on recent company achievements in autonomous transit or asking about their experience managing site launches.
Optimize your resume for ATS by incorporating keywords such as 'customer implementation,' 'project management,' 'cross-functional collaboration,' 'launch process,' and 'customer success' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover LinkedIn connections for networking, allowing you to focus your energy on interview preparation and skill enhancement.
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