Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as indicated by the phrase 'Our client in Normal, IL' and contract position mention.
Job overview
The Information Technology Support Technician role involves providing desktop and technical support to employees at client sites and remote users, ensuring smooth IT operations and user satisfaction.
Responsibilities and impact
The technician will troubleshoot and resolve hardware and software issues, manage IT service tickets, support Windows and Mac workstations, coordinate with IT teams to meet SLAs, and communicate technical solutions to non-technical users.
Compensation and benefits
The job offers a competitive salary, comprehensive benefits including 401(k) with matching, paid time off, employee discounts, and free training on Altair products.
Experience and skills
Candidates need at least a high school diploma (associates preferred), 3+ years in desktop support handling high ticket volumes, experience with networks, collaboration tools, ticketing systems, Office365, and strong communication and prioritization skills; familiarity with system management tools like Microsoft Intune and Jamf is preferred.
Career development
The role offers free training on Altair products and opportunities to work with advanced technology in a global company, supporting professional growth.
Work environment and culture
Altair values diversity, innovation, and honest communication, fostering a culture of exploration and empowerment within a global team.
Company information
Altair is a global technology company specializing in software and cloud solutions for data analytics, product development, and high-performance computing with over 3,000 employees worldwide.
Job location and travel
The position is based in Normal, IL, requiring onsite work in the Guidepost walkup support area and IT site support area, supporting US and Canada users.
Unique job features
The job involves working in a fast-paced environment with a high volume of tickets, using advanced system management tools and providing support across multiple platforms and devices.
Company overview
Altair is a global technology company that provides software and cloud solutions in the areas of product development, high-performance computing (HPC), and data analytics. They make money by offering a suite of software tools for simulation, IoT, and AI, which help businesses optimize their product designs and operational efficiency. Founded in 1985, Altair has a rich history of innovation, including pioneering advancements in computer-aided engineering (CAE) and expanding its portfolio through strategic acquisitions.
How to land this job
Tailor your resume to highlight your 3+ years of experience in fast-paced desktop support roles, emphasizing your ability to handle high ticket volumes and prioritize effectively.
Emphasize your technical skills with Windows and Mac workstations, including deployment and troubleshooting using tools like Microsoft Intune, Jamf, and ServiceNow, as these are critical for the IT Support Technician role at Altair.
Apply through multiple channels such as Altair's corporate careers page, LinkedIn, and other job boards to maximize your application visibility for this contract position.
Connect with current IT support staff or team members at Altair on LinkedIn; ice breakers could include asking about their experience with Altair’s ITSM tools or how they handle high ticket volumes in a fast-paced environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'ServiceNow,' 'Microsoft Intune,' 'Jamf,' 'desktop support,' 'ticketing system,' and 'troubleshooting' to ensure it passes initial screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application platforms, and find relevant LinkedIn contacts, allowing you to focus your time on interview prep and skill enhancement.
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