Job summary
Job post source
This job is directly from Evermore Orlando Resort
Job overview
The Guest Services Agent at Evermore Orlando Resort is responsible for welcoming guests, managing their arrival and departure processes, and enhancing their overall experience at the resort.
Responsibilities and impact
Daily tasks include responding to guest inquiries, assisting with reservations, addressing complaints, providing concierge services, managing communications, and adhering to security procedures.
Compensation and benefits
Team Members receive competitive pay, free life insurance, short-term and long-term disability, affordable health benefits, a 401K with employer match, and a robust paid time off policy.
Experience and skills
Candidates need a high school diploma, strong communication skills, customer service experience, and proficiency in resort management software; hospitality management education is a plus.
Career development
Opportunities for professional growth include ongoing training and development in customer service and knowledge of resort services and local attractions.
Work environment and culture
The company fosters an inclusive, team-oriented environment focused on outstanding service and building a professional hospitality team.
Company information
Evermore Orlando Resort is a new 1,100-acre resort near Walt Disney World, featuring upscale vacation rentals, a luxury hotel, golf courses, and a tropical beach complex.
Company overview
Evermore Orlando Resort is a luxury vacation destination in Orlando, Florida, offering a range of accommodations including vacation homes, villas, and hotel rooms. The resort generates revenue through bookings, amenities, and various on-site services such as dining, entertainment, and recreational activities. Opened recently, Evermore Orlando Resort aims to redefine the vacation experience with its innovative approach to hospitality, blending high-end comfort with immersive experiences.
How to land this job
Tailor your resume to showcase your strong customer service skills, attention to detail, and experience in handling guest inquiries and complaints, as these are essential for the Guest Services Agent role at Evermore Orlando Resort.
Emphasize your ability to manage reservations, provide anticipatory concierge services, and collaborate with various departments to enhance the guest experience, aligning with the key responsibilities outlined in the job description.
Apply through multiple channels, including Evermore Orlando Resort's corporate site and LinkedIn, to maximize your exposure and opportunities for this position.
Connect with current employees in the guest services division at Evermore Orlando Resort on LinkedIn to gather insights about the company culture and expectations for the role; potential ice breakers could include asking about their favorite aspect of working at the resort or inquiring about any recent events or initiatives they’re excited about.
Ensure your resume is optimized for ATS systems by incorporating relevant keywords from the job description, such as 'customer service,' 'reservations,' and 'concierge services,' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying the best application channels, and suggesting relevant LinkedIn connections, allowing you to focus on other aspects of your job search.
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