Job summary
Job post source
This job is directly from Encore
Job overview
The Operations Manager at Ritz Carlton Kapalua oversees floor operations focusing on customer service, staff leadership, and cost control to achieve organizational goals.
Responsibilities and impact
The role involves managing daily technician workflow, supervising staff, ensuring equipment readiness, handling billing, maintaining inventory, attending meetings, providing customer service, mentoring staff, and promoting professional development.
Compensation and benefits
The salary range is $61,174 to $74,938 with potential overtime, bonuses, and incentives; Encore offers comprehensive benefits and emphasizes inclusivity and belonging.
Experience and skills
Requires a high school diploma (bachelor's preferred), 4+ years in audio visual and hospitality with 2+ years supervisory experience, knowledge of AV equipment, and proficiency with computers and Microsoft Office.
Career development
The company promotes professional development and training to improve business acumen, technical knowledge, and service skills.
Work environment and culture
Encore fosters a welcoming, inclusive culture valuing individual strengths and differences, with adherence to appearance guidelines and a focus on core values.
Company information
Encore is a company operating in hotel and convention center environments, providing high-end audio-visual services and emphasizing service excellence.
Team overview
The candidate will lead a team of technicians and operational support staff, focusing on mentorship, scheduling, and performance management.
Job location and travel
The position is based in a hotel/convention center environment at Ritz Carlton Kapalua with exposure to varying conditions and irregular hours including weekends and holidays.
Unique job features
The role requires physical activity including lifting and carrying heavy equipment, working with high-end AV technology, and flexibility to work across multiple hotel locations with on-call duties.
Company overview
Encore is a leading provider of live entertainment booking services, connecting event organizers with a wide array of performers, including musicians, bands, and DJs. They generate revenue by facilitating bookings and taking a commission from each transaction, ensuring a seamless experience for both clients and artists. Founded in 2014, Encore has grown rapidly, leveraging technology to streamline the booking process and expand its network. Key milestones include securing significant funding and partnerships, which have bolstered its market presence and service offerings.
How to land this job
Tailor your resume to highlight your experience managing floor operations, staff leadership, and performance management, emphasizing your ability to deliver service excellence and control workforce and inventory costs as outlined in the job description.
Focus on showcasing your skills in supervising technicians, scheduling, billing oversight, inventory control, and customer service, particularly in a hospitality or live show environment involving audio-visual equipment.
Apply through multiple channels including Encore's corporate careers site, LinkedIn, and other job boards where the position is posted to maximize your application visibility.
Connect on LinkedIn with current Encore employees in the operations or event technology divisions; start conversations by complimenting recent company events, asking about team culture, or inquiring about key success factors for the Operations Manager role.
Optimize your resume for ATS by incorporating keywords such as 'operations management,' 'staff leadership,' 'inventory control,' 'customer service,' 'audio-visual equipment,' and 'performance management' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automatically tailor your resume, submit applications across multiple platforms, and identify LinkedIn connections for networking, allowing you to focus your time on interview preparation and skill development.
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