Job summary
Job post source
This job is directly from Idexcel
Job overview
The IT Tech Support/Helpdesk Technician role at Idexcel involves providing Tier 2 technical support to maintain user productivity and IT service quality, focusing on Microsoft Active Directory and Windows environments.
Responsibilities and impact
The technician will provide second-line support for devices, troubleshoot Active Directory issues, support Office and collaboration tools, handle escalations, manage user onboarding/offboarding, provide VIP support, maintain service records, assist with software deployment, and ensure IT security compliance.
Experience and skills
Candidates need 5+ years in IT support, proficiency with Microsoft Active Directory, Windows 10/11, Office 2021/2023, remote support tools, strong problem-solving and communication skills; certifications like CompTIA A+, Network+, Microsoft MCP/MCSA are preferred, with VDI, MacOS, ITIL knowledge as pluses.
Job location and travel
The position is onsite in Ridgefield Park, NJ, for a duration of one year.
Unique job features
The role includes VIP on-site and off-hour support for executives and involves working with advanced IT service management systems like Zendesk.
Company overview
Idexcel is a global IT services and solutions provider specializing in cloud services, data analytics, and digital transformation. They generate revenue by offering consulting, managed services, and technology solutions to businesses across various industries, helping them optimize their IT infrastructure and operations. Founded in 2003, Idexcel has grown significantly, establishing a presence in multiple countries and forming strategic partnerships with leading technology companies like AWS and Microsoft. Their commitment to innovation and customer-centric approach has positioned them as a trusted partner for organizations seeking to leverage technology for business growth.
How to land this job
Tailor your resume to highlight your 5+ years of hands-on experience in IT support, especially your expertise with Microsoft Active Directory, Windows environments, and troubleshooting complex issues as described in the job posting for Idexcel.
Emphasize your proficiency with Windows 10/11, Office 2021/2023, remote support tools like SCCM or Remote Desktop, and your experience in managing user accounts, group policies, and permissions through Active Directory.
Apply through multiple channels including Idexcel's official corporate careers page and LinkedIn to maximize your application's visibility and increase your chances of being noticed by recruiters.
Connect with current IT support or helpdesk professionals at Idexcel on LinkedIn by sending a polite message referencing your interest in their IT support team, asking about the work culture or recent projects, or mentioning a relevant certification or tool you both share experience with as an ice breaker.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Microsoft Active Directory,' 'Windows 10/11,' 'Office 2021/2023,' 'SCCM,' 'Zendesk,' and 'ITIL practices' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through all relevant platforms, tailor your resume with the right keywords, and identify LinkedIn connections at Idexcel, freeing up your time to prepare thoroughly for interviews and networking.
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