Job summary
Job post source
This job is directly from JLL
Job overview
The Customer Service Coordinator at JLL plays a crucial role in providing exceptional customer service and support to clients, contributing to the overall success of the company's real estate services.
Responsibilities and impact
Daily tasks include answering inbound calls and emails, researching information, completing data entry, resolving customer complaints, and maintaining ownership of client interactions to ensure satisfaction.
Compensation and benefits
The position offers a pay rate of $21.00 per hour, along with benefits such as a 401(k) plan with matching contributions, comprehensive medical, dental, and vision care, paid parental leave, paid time off, and flexible work arrangements.
Experience and skills
Candidates should possess strong customer service skills, experience in handling calls and emails, and the ability to research and resolve issues effectively; prior experience in a customer service role is preferred.
Career development
JLL emphasizes personal growth and career development, providing opportunities for employees to thrive and advance within the company.
Work environment and culture
The company fosters a supportive culture that prioritizes mental, physical, and emotional well-being, encouraging a sense of belonging among its employees.
Company information
Jones Lang LaSalle (JLL) is a leading global provider of real estate and investment management services, committed to shaping the future of real estate through innovative solutions.
Team overview
The specific team dynamics are not detailed, but the role involves collaboration with various geographically dispersed facilities to deliver customer service.
Job location and travel
The position is on-site in Atlanta, GA, with potential flexible and remote work arrangements available.
Application process
Interested candidates are encouraged to apply continuously until the position is filled, with no specific application deadline mentioned.
Unique job features
The role offers unique opportunities to engage with diverse clients and contribute to innovative real estate solutions.
Company overview
JLL (Jones Lang LaSalle) is a global professional services firm specializing in real estate and investment management. They generate revenue through a range of services including property and facility management, leasing, capital markets, and advisory services. Founded in 1783, JLL has a rich history and has grown through numerous mergers and acquisitions, establishing itself as a leader in the real estate industry. The company is known for its commitment to sustainability and innovation in real estate solutions.
How to land this job
Tailor your resume to emphasize your experience in customer service, showcasing your ability to handle inbound calls, emails, and online requests efficiently, as these are key responsibilities for the Customer Service Coordinator role at JLL.
Highlight your skills in research, data entry, and problem resolution, as these are essential for addressing customer needs and complaints effectively, which is a primary focus of the position.
Apply through multiple channels, including JLL's corporate site and LinkedIn, to maximize your exposure and chances of being noticed for the role.
Connect with current employees in the customer service division at JLL on LinkedIn, and consider ice breakers such as asking about their experience at JLL or inquiring about the challenges they face in customer service.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer service,' 'data entry,' and 'issue resolution,' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and submitted through the best channels, while also identifying networking opportunities with JLL staff.
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