Patient Service Representative

WINSTON SALEM, NCPosted 17 days ago

Job summary

• Job post source

  This job is directly from Allergy Partners PLLC

• Job overview

  The Patient Service Representative role at Allergy Partners PLLC focuses on front office patient registration, appointment scheduling, payment collection, and supporting daily office operations to ensure smooth patient flow and financial accuracy.

• Responsibilities and impact

  The job involves answering phones, greeting patients, scheduling appointments, verifying insurance, collecting payments, posting charges, balancing daily transactions, maintaining patient records, and assisting clinical staff as needed to support office efficiency and compliance.

• Experience and skills

  Candidates need a high school diploma, at least two years of medical office or customer service experience, proficiency in handling payments and cash drawers, knowledge of managed care and scheduling, familiarity with practice management software (GE Centricity preferred), strong communication skills, and the ability to manage stressful situations; bilingual skills are a plus.

• Work environment and culture

  The work environment is a busy medical office with frequent patient interaction, requiring professionalism, confidentiality, and the ability to handle stressful situations and conflicts while maintaining a neat appearance.

• Company information

  Allergy Partners PLLC is a medical practice specializing in allergy care, emphasizing patient service, compliance with HIPAA, and efficient office management.

• Unique job features

  This role includes unique responsibilities such as facilitating anaphylaxis drills, handling emergency service contacts, and strict compliance with medical confidentiality and safety training requirements.

Company overview

Allergy Partners PLLC is the largest private practice in the United States specializing in the treatment of allergies, asthma, and immunology. They provide comprehensive care through a network of over 60 locations across 20 states, offering services such as allergy testing, immunotherapy, and management of chronic respiratory conditions. Founded in 1977, the company has grown through strategic acquisitions and a commitment to patient-centered care, making money primarily through patient consultations, treatments, and partnerships with healthcare providers. Their focus on clinical excellence and research ensures they remain at the forefront of allergy and immunology advancements.

How to land this job

• Tailor your resume to emphasize your experience in medical office or customer service roles, highlighting your skills in patient registration, appointment scheduling, and payment collection as outlined by Allergy Partners PLLC.

• Highlight your ability to handle cash transactions accurately, balance daily payments, and manage patient follow-ups and referrals, showcasing your attention to detail and reliability.

• Apply through multiple channels including Allergy Partners' corporate career site and LinkedIn to maximize your visibility and chances of landing an interview for the Patient Service Representative position.

• Connect with current employees in the patient services or front office division at Allergy Partners PLLC on LinkedIn; use ice breakers like asking about their experience with the practice management system or how they handle patient flow during busy hours to start a conversation.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'patient registration,' 'appointment scheduling,' 'payment collection,' 'practice management system,' and 'customer service,' ensuring your resume passes initial automated screenings.

• Consider using Jennie Johnson's Power Apply feature to automate applying through all relevant channels, tailor your resume to each application, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and other job search activities.