Job summary
Job post source
This job is directly from Alta Equipment Company
Job overview
The Service Manager at Alta Equipment Company oversees the service department at the Waukegan, IL branch, ensuring efficient shop operations and high-quality customer service to support company goals.
Responsibilities and impact
The Service Manager supervises service quality, manages workload and personnel, handles warranty and repair processes, maintains shop operations and safety compliance, coordinates training, and collaborates with other departments to meet service and sales objectives.
Compensation and benefits
The role offers a salary range of $75,000 to $95,000, an outstanding benefits package including medical, dental, vision, 401(k) with match, and 10 paid holidays.
Experience and skills
Candidates should have at least 5 years of service department experience, proficiency with computers and Microsoft Office, strong problem-solving and management skills, and a bachelor's degree in business management or related field is preferred.
Career development
Alta Equipment Company emphasizes training and professional growth, encouraging continual learning and skill development to advance within the company.
Work environment and culture
The company culture focuses on people, process, and product with a 'one team' approach, mutual respect, diversity, and a commitment to excellence, recognized as a Top Work Place USA.
Company information
Alta Equipment Company is a premier supplier of construction, rental, landscape, and sports turf equipment in the Midwest, known for quality products and superior customer service.
Team overview
The Service Manager leads the service department team at the Waukegan branch, coordinating with parts, sales, and rental personnel to ensure smooth operations.
Job location and travel
The position is based at the Waukegan, Illinois branch with no specific travel requirements mentioned.
Application process
Applicants are encouraged to apply via the company's careers page and can contact the company for equal employment opportunity concerns.
Unique job features
This role includes responsibility for shop safety, compliance with OSHA and EPA regulations, tool and equipment maintenance, and direct involvement in training and customer interactions.
Company overview
Alta Equipment Company is a leading provider of industrial and construction equipment, offering a wide range of products including forklifts, cranes, earthmoving machinery, and warehouse solutions. They generate revenue through equipment sales, rentals, parts, and service support. Founded in 1984, Alta has grown significantly through strategic acquisitions and expansions, establishing a strong presence across the Midwest and Northeast United States. The company's commitment to customer service and comprehensive equipment solutions has made it a trusted partner in various industries.
How to land this job
Position your resume to highlight your leadership and management experience in service departments, emphasizing your ability to coordinate workloads, supervise teams, and maintain high-quality service standards as described in the Service Manager role at Alta Equipment Company.
Emphasize your skills in budgeting, forecasting, and customer service, along with your proficiency in Microsoft Office and business systems, which are key qualifications for this position.
Apply through multiple platforms including Alta Equipment Company's official careers page, LinkedIn, and other job boards where the position is listed to maximize your chances of visibility and consideration.
Connect on LinkedIn with current employees in the service or product support divisions at Alta Equipment Company; use ice breakers such as commenting on recent company achievements, asking about their experience with the service department, or inquiring about the company culture and growth opportunities.
Optimize your resume for ATS by integrating keywords from the job description like 'service department management,' 'budget preparation,' 'customer service,' 'team supervision,' and 'OSHA compliance' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate the tailored application process, manage multiple applications across platforms, and identify LinkedIn contacts to network with, allowing you to focus more effectively on preparing for interviews and other job search activities.
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