Job summary
Job post source
This job is directly from Banfield Pet Hospital
Job overview
The Client Service Coordinator at Banfield Pet Hospital manages client and pet flow through the hospital, supports the veterinary team’s productivity, and ensures excellent client communication and care.
Responsibilities and impact
The role involves recruiting new clients, promoting hospital services, managing client and pet check-in and check-out processes, educating clients on pet health and wellness plans, handling finances, and performing administrative tasks to maintain efficient hospital operations.
Experience and skills
Requires a high school diploma or equivalent, at least one year of related customer service experience, and confidence working around pets; medical background and medical terminology training are preferred.
Work environment and culture
The job emphasizes a friendly, welcoming, and efficient environment aligned with Mars, Inc.'s Five Principles, with exposure to a variety of pets and some physical demands including weekend and evening work.
Company information
Banfield Pet Hospital is a veterinary hospital focused on pet health and wellness, operating under Mars, Inc., promoting client and pet care through wellness plans and professional services.
Job location and travel
The position is located at Banfield Pet Hospital in Midwest City, requiring some weekend and evening hours with exposure to pets and medical substances.
Application process
Applicants are encouraged to learn more and apply via the Banfield careers website at https://jobs.banfield.com/.
Unique job features
The role uniquely combines customer service with veterinary care support, requiring interaction with pets and clients in a medical environment, and adherence to safety protocols around animals and controlled substances.
Company overview
Banfield Pet Hospital is a leading provider of preventive veterinary care, operating over 1,000 hospitals across the United States and Puerto Rico. Founded in 1955, Banfield partners with PetSmart to offer convenient, accessible pet healthcare services. They generate revenue primarily through wellness plans, routine check-ups, vaccinations, and surgical procedures. Banfield is known for its commitment to high-quality care and community involvement, including initiatives like the Banfield Foundation, which supports pets and communities in need.
How to land this job
Position your resume to highlight your passion for pets and strong customer service skills, showcasing your ability to create a welcoming, friendly, and efficient environment for clients and their pets at Banfield Pet Hospital.
Emphasize experience or skills related to client flow management, communication with team members, and promoting wellness plans or veterinary services, as these are central to the Client Service Coordinator role.
Apply through multiple platforms including Banfield's official careers page at jobs.banfield.com, LinkedIn, and other job boards where Banfield listings appear to maximize your chances of being noticed.
Connect with current employees in the Midwest City Banfield division or client service teams on LinkedIn; start conversations with ice breakers such as commenting on recent hospital initiatives, asking about their favorite part of working at Banfield, or inquiring about tips for success in the Client Service Coordinator role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client service,' 'pet health education,' 'wellness plans,' 'team communication,' and 'veterinary support,' ensuring your resume passes initial automated screenings.
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