Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, as 19 Management Group is a consulting firm representing AT&T Retail.
Job overview
The Customer Account Representative role involves building strong customer relationships and guiding clients through AT&T Retail telecommunications services to enhance customer satisfaction and sales.
Responsibilities and impact
The job requires engaging with customers, assisting with account setup and changes, resolving issues, recommending products, representing AT&T Retail in a designated territory, and maintaining accurate records while following compliance protocols.
Experience and skills
Preferred qualifications include experience in account management, sales, or customer service, strong communication skills, resourcefulness, teamwork and independent work ability, adaptability, and multilingual abilities are encouraged.
Company information
19 Management Group is a sales and business consulting firm specializing in direct customer acquisition and field sales solutions for major brands like AT&T Retail, focusing on transparent communication and relationship-driven strategies.
Company overview
19 Management Group is a British entertainment company founded by Simon Fuller in 1985, best known for managing high-profile music artists and developing global television franchises such as "Pop Idol" and "American Idol." The company generates revenue through talent management, music publishing, brand partnerships, and licensing deals, leveraging its artists' popularity and media properties. Notably, 19 Management played a pivotal role in launching the careers of the Spice Girls and other major acts, shaping the modern pop landscape. Its innovative approach to cross-media branding and artist development has made it influential in both music and television industries. Candidates should be aware of its legacy in talent management and its ongoing impact on global entertainment trends.
How to land this job
Position your resume to highlight your customer service and sales experience, emphasizing your ability to build strong client relationships and effectively promote products like AT&T Retail services.
Focus on showcasing your problem-solving skills, communication abilities, and adaptability to different customer needs, which are key for this Customer Account Representative role at 19 Management Group.
Apply through multiple channels including 19 Management Group’s corporate website, LinkedIn job postings, and other job boards where the position is listed to maximize your application visibility.
Connect with current employees or managers in the sales or customer service divisions at 19 Management Group on LinkedIn; use ice breakers like commenting on their recent company achievements or asking about the team culture to start conversations.
Optimize your resume for ATS by including keywords from the job description such as 'customer acquisition,' 'account management,' 'sales solutions,' 'customer satisfaction,' and 'compliance protocols' to ensure it passes automated screenings.
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