State of Iowa - Executive Branch

Information Technology Specialist 3 - IT Support Technician

AMES, IAPosted 19 days ago

Job summary

  • Job post source

    This job is directly from State of Iowa - Executive Branch

  • Job overview

    The Information Technology Specialist 3 - IT Support Technician role at the State of Iowa provides expert hardware and software support to ensure efficient IT operations across multiple locations.

  • Responsibilities and impact

    The role involves troubleshooting and resolving hardware/software issues, installing and maintaining equipment, supporting network connectivity, delivering user training, managing inventory, and collaborating with IT staff and vendors to minimize downtime.

  • Compensation and benefits

    The position offers a comprehensive benefits package including Iowa Public Employees' Retirement System, Retirement Investors Club, flexible work environment with work-from-home options, health, dental, and vision insurance, vacation and sick leave, paid holidays, flexible spending accounts, life insurance, and long-term disability insurance.

  • Experience and skills

    Candidates must meet specific hardware support and customer or help desk support experience requirements, with qualifications including relevant education or work experience in IT fields such as computer science or information technology support.

  • Work environment and culture

    The Department of Management's Division of Information Technology values skills, talents, and diversity, providing adaptable and secure technology services with a supportive and collaborative team environment.

  • Company information

    The Department of Management, Division of Information Technology supports state agencies in Iowa by managing IT assets, projects, and resources to deliver secure and cost-effective technology solutions.

  • Job location and travel

    Candidates must reside in the state of Iowa; the role supports multiple locations with flexible work-from-home opportunities.

  • Application process

    Applicants must meet minimum qualifications and selective requirements, with a background check conducted after a conditional offer including verification of education, employment, references, motor vehicle records, and criminal history.

Company overview

The State of Iowa's Executive Branch is responsible for implementing and enforcing state laws, overseeing various state departments and agencies, and managing public resources. It generates revenue through state taxes, federal grants, and service fees. Key historical points include its establishment following Iowa's statehood in 1846 and its ongoing efforts to modernize government operations and improve public services. The Executive Branch plays a crucial role in shaping state policies and ensuring efficient governance.

How to land this job

  • Position your resume to highlight hands-on experience with hardware and software support, emphasizing troubleshooting, installation, and maintenance of diverse devices such as PCs, laptops, tablets, and specialized workstations.

  • Focus on showcasing your familiarity with Active Directory, Configuration Manager, and state-supported software applications, along with your ability to collaborate with IT teams and vendors to resolve network and connectivity issues efficiently.

  • Apply through multiple platforms including the State of Iowa's official job portal and LinkedIn to maximize your exposure and increase your chances of landing the role.

  • Connect with current IT staff or team members within the Department of Management's Division of Information Technology on LinkedIn; start conversations by mentioning your interest in their work supporting state technology infrastructure or by asking about their experience with specific tools like Configuration Manager or Active Directory.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'hardware support,' 'software troubleshooting,' 'Active Directory,' 'network connectivity,' and 'user training' to ensure your resume passes initial automated screenings.

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