Job summary
Job post source
This job is directly from City Experiences
Job overview
The Captain role at City Experiences involves piloting and managing cruise operations in New York City to ensure safety, guest satisfaction, and operational efficiency.
Responsibilities and impact
The Captain will pilot vessels, supervise crew, ensure compliance with Coast Guard regulations, conduct safety drills, handle guest relations, manage crew scheduling and training, maintain ship systems, and support operational and administrative tasks.
Compensation and benefits
The position offers an hourly wage between $32.00 and $39.00, with benefits including adherence to safety programs and a supportive work environment, though specific benefits like health insurance or retirement plans are not detailed.
Experience and skills
Candidates must have a high school diploma or equivalent, a 100-ton license, at least five years of marine experience including two years as a captain, knowledge of ship systems, FCC Marine Radio Operator Permit, and strong communication and problem-solving skills.
Career development
Opportunities include crew recruitment, training delivery, and potential promotion recommendations, supporting career growth within the marine operations team.
Work environment and culture
City Experiences emphasizes a respectful, cooperative culture focused on communication, creativity, and teamwork, guided by their RESPECT Service System.
Company information
City Experiences is a 40-year-old company with over 25 brands, serving around 30 million guests annually, specializing in land and water experiences.
Team overview
The Captain will work closely with marine management, crew members, and city department heads to ensure smooth operations and guest satisfaction.
Job location and travel
The job is based in New York City with responsibilities on cruise vessels; specific office or remote work options are not mentioned.
Unique job features
This role uniquely combines vessel piloting with guest service leadership and operational management in a dynamic cruise environment.
Company overview
City Experiences is a leading provider of water-based experiences and land-based excursions, operating under the Hornblower Group umbrella. They offer a variety of services including sightseeing cruises, private charters, dining cruises, and ferry transportation. The company generates revenue through ticket sales, private event bookings, and partnerships with local tourism boards. Notable milestones include the acquisition of Boston Harbor Cruises and the expansion into land-based experiences with the launch of City Cruises and City Ferry brands. This growth strategy has positioned City Experiences as a key player in the tourism and hospitality industry.
How to land this job
Tailor your resume to highlight your 100-ton license, FCC Marine Radio Operator Permit, and at least five years of marine experience including two years as a captain, emphasizing your knowledge of vessel handling, navigation, and ship systems maintenance.
Showcase your leadership skills by detailing experience in crew supervision, training, scheduling, and adherence to safety protocols, as well as your ability to manage multiple priorities and resolve guest issues tactfully.
Apply through multiple channels such as City Experiences' official career page, LinkedIn, and other job boards where the position is listed to maximize your chances of being noticed.
Connect with current City Cruises captains or marine operations staff on LinkedIn and initiate conversations by referencing their role, asking about the company culture, or expressing enthusiasm for City Experiences' RESPECT Service System and guest-focused approach.
Optimize your resume with keywords from the job description like 'Coast Guard regulations,' 'safety programs,' 'crew management,' 'vessel navigation,' and 'guest satisfaction' to improve ATS compatibility and increase your chances of passing initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and ensure your resume is optimized for ATS, allowing you to focus your time on preparing for interviews and furthering your job search.
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