Job summary
Job post source
This job is directly from Reputation
Job overview
The Sr. Customer Success Manager, Healthcare at Reputation plays a crucial role in enhancing customer experiences for healthcare brands by aligning their business objectives with Reputation's solutions.
Responsibilities and impact
The role involves managing client success through onboarding, training, upselling, and renewals, while building relationships and analyzing data to drive product adoption and customer satisfaction.
Compensation and benefits
Reputation offers flexible PTO, paid holidays, wellness days, health insurance, 401k, and various unique perks including gym passes and fertility support.
Experience and skills
Candidates should have 5+ years of experience in customer success or related fields, strong analytical skills, and proficiency in Excel and PowerPoint, with a Bachelor's Degree required.
Career development
Reputation provides opportunities for career growth with paid training and a culture that promotes internal promotions.
Work environment and culture
The company emphasizes a performance-based culture, teamwork, and a commitment to diversity, equity, and inclusion.
Company information
Founded in 2013 and based in Silicon Valley, Reputation is a leader in reputation experience management, recognized by G2 and Forrester for its innovative SaaS platform.
Team overview
The specific team dynamics and size are not detailed in the description, but collaboration with various departments is emphasized.
Unique job features
The position offers a player-coach mentality environment, focusing on teamwork and long-term client relationships.
Company overview
Reputation, headquartered in Scottsdale, AZ, specializes in online reputation management (ORM) and customer experience solutions. The company provides a platform that helps businesses measure, manage, and enhance their online reputation, turning customers into local advocates. By offering services that build and scale a brand's digital presence, Reputation generates revenue through subscriptions and service fees. Notably, the company has achieved significant milestones, including surpassing $100 million in annual revenue, and is recognized for its innovative approach to maintaining and improving brand reputation in real-time.
How to land this job
Tailor your resume to highlight your expertise in customer success methodologies, especially those relevant to the healthcare sector, emphasizing your ability to create and execute account strategies that align with client goals.
Showcase your experience in managing client relationships and driving product adoption, as these are critical for the Senior Customer Success Manager role at Reputation.
Apply through various platforms including Reputation's corporate site and LinkedIn to maximize your chances of being noticed for this position.
Connect with professionals in the healthcare division at Reputation on LinkedIn to gather insights about the role; you can start conversations by mentioning your shared interest in customer success or asking about their experience with Reputation's platform.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Customer Journey Mapping', 'KPI establishment', and 'client success', ensuring your application passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your application is tailored and targeted.
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