Job summary
Job post source
This job is directly from Knights of Columbus
Job overview
The Customer Service Representative I role focuses on servicing inbound requests from Agents and Members, handling complex inquiries related to insurance and annuity products while maintaining a professional image.
Responsibilities and impact
Daily tasks include greeting callers, verifying security information, responding to inquiries about insurance products, and reviewing email inquiries to direct them appropriately.
Compensation and benefits
The salary range for this position is estimated at $41,000 to $63,500, with benefits including paid holidays, vacation, health insurance options, and retirement plans with company contributions.
Experience and skills
Candidates should have experience in customer service, effective communication skills, and the ability to thrive in a fast-paced call center environment; bilingual skills in French Canadian or Spanish are a plus.
Career development
Opportunities for professional growth include certifications, tuition reimbursement, and ongoing feedback for performance improvement.
Work environment and culture
The company promotes a balanced life focused on family and faith, with a supportive work environment that values employee well-being.
Company information
Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security through various insurance products, donating profits to charitable causes.
Team overview
Colleagues work in a dynamic contact center environment, focusing on teamwork and collaboration to meet service goals.
Job location and travel
The position is based in Connecticut, and the company may adjust the wage range based on the work location.
Application process
Candidates are encouraged to apply by submitting their resume and any required documentation as specified in the job posting.
Unique job features
This role offers unique opportunities to engage in a mission-driven organization that emphasizes charity and community support.
Company overview
Knights of Columbus is a global Catholic fraternal service organization founded in 1882 by Father Michael J. McGivney in New Haven, Connecticut. They focus on charitable activities, including disaster relief, educational scholarships, and support for the needy, making money primarily through membership dues and insurance products. The organization has a rich history of promoting Catholic values and has grown to nearly 2 million members worldwide, emphasizing community service and mutual aid among its members.
How to land this job
Tailor your resume to highlight your customer service experience, focusing on your ability to foster trust and satisfaction, which aligns with the Knights of Columbus's mission of service.
Emphasize your communication skills, both verbal and written, as well as your ability to handle high-volume inquiries in a fast-paced environment, which are key aspects of the Customer Service Representative I role.
Apply through multiple platforms such as the Knights of Columbus corporate site and LinkedIn to maximize your chances of being noticed for the position.
Network with current employees in the Contact Center division at Knights of Columbus on LinkedIn, using ice breakers like discussing their experiences with customer service challenges or asking about their favorite aspects of working for the organization.
Optimize your resume for Applicant Tracking Systems (ATS) by including relevant keywords from the job description, such as 'customer service,' 'communication skills,' and 'call center environment' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by ensuring your resume is tailored, identifying the best application channels, and helping you connect with relevant professionals in the Knights of Columbus.
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