IT Customer Service Support Specialist
NORFOLK, VAPosted 21 days ago
Job summary
Job post source
This job is directly from Chenega Professional Services Strategic Business Unit
Job overview
The IT Customer Service Support Specialist role at Chenega Professional Services involves providing technical support and IT services to the Department of Navy's COMOPTEVFOR, impacting operational IT effectiveness.
Responsibilities and impact
The specialist will provide technical support for hardware and software issues, perform installations and configurations, handle user account management, support video teleconferencing, document and track problems, and assist with user check-ins and training access.
Compensation and benefits
The position offers an estimated wage of up to $19.13 per hour and includes a robust employee benefits program with management engagement, quality leadership, teamwork, performance recognition, and promotion opportunities.
Experience and skills
Candidates must have an active Secret security clearance, at least 3 years of customer service support experience, current cybersecurity qualifications per DoD standards, experience with Windows 10/11 and Microsoft Office 2019 or higher, and meet education, training, or certification requirements related to cybersecurity.
Career development
The company promotes career growth through recognition for performance and promotion opportunities within a team-oriented environment.
Work environment and culture
Chenega Professional Services fosters a culture of teamwork, quality leadership, employee engagement, and innovative problem-solving for clients.
Company information
Chenega Professional Services is a company supporting federal solutions, currently engaged in a five-year contract with the Department of Navy, emphasizing extraordinary people and exceptional performance.
Team overview
The role involves working within a team supporting the Department of Navy's COMOPTEVFOR, collaborating with other teams or departments to resolve technical issues.
Unique job features
This role is distinguished by its direct support to a Department of Navy operational test and evaluation force under a new five-year federal contract, involving specialized cybersecurity and IT support duties.
Company overview
Chenega Professional Services Strategic Business Unit (SBU) is a division of Chenega Corporation, specializing in providing professional services to federal agencies and commercial clients. They offer a range of services including IT solutions, cybersecurity, engineering, and management consulting. The company generates revenue through government contracts and commercial engagements. Established as part of Chenega Corporation, which was founded in 1974 by the Chenega people of Alaska, the SBU leverages its parent company's extensive experience in federal contracting to deliver high-quality, reliable services.
How to land this job
Tailor your resume to emphasize your hands-on experience with Windows 10/11 workstation configuration, Microsoft Office 2019 support, and technical troubleshooting in customer service environments, aligning closely with Chenega's IT Customer Service Support Specialist role.
Highlight your active Secret security clearance and relevant cybersecurity qualifications or certifications such as CISSP, CASP+, or CND, as these are critical requirements in the job description.
Apply through multiple platforms including the Chenega Professional Services corporate career site, LinkedIn, and other reputable job boards to maximize your application’s reach and visibility.
Connect on LinkedIn with current employees or managers within Chenega’s Strategic Business Unit, using ice breakers like commenting on recent company projects or asking about the team’s approach to supporting COMOPTEVFOR operations to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'Windows imaging,' 'Active Directory,' 'cybersecurity qualifications,' and 'VTC technical support' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application channels, and find LinkedIn contacts to network with, allowing you to focus your time on interview preparation and skill enhancement.
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