Reservations Concierge [Remote - Available Within 250 Miles] | Full-time
REMOTEPosted 20 days ago
Job summary
Job post source
This job is directly from Hyatt Regency
Job overview
The Reservations Concierge role at Hyatt Regency Lost Pines Resort and Spa focuses on enhancing guest experiences from pre-arrival to post-booking, contributing to the resort's revenue success.
Responsibilities and impact
The role involves guest outreach via phone and email, promoting and booking resort experiences, managing room reservations accurately, maintaining communication records, supporting the Reservations Liaison Team during peak times, completing daily operational tasks, staying informed on resort offerings, and resolving guest inquiries professionally.
Compensation and benefits
Benefits include career growth opportunities, comprehensive health coverage after 30 days, healthcare FSA, free and discounted room nights, free parking, paid time off, 401(k) with company match, employee assistance programs, employee meals, tuition reimbursement, and various retail discounts.
Experience and skills
Candidates need at least 1 year of hotel experience, preferably in reservations or front office, familiarity with Hyatt reservation systems like Reserve and Opera is preferred, proficiency in Microsoft Office, strong communication skills, typing speed of 45 wpm, ability to work flexible schedules, multitasking skills, conflict resolution ability, attention to detail, and a passion for guest service.
Career development
Hyatt offers strong career growth and advancement through internal promotion, training, skills development, and career mobility at all levels.
Work environment and culture
The company culture values caring for employees to help them be their best, emphasizing diversity and inclusion with equal employment opportunity policies.
Company information
Hyatt Regency Lost Pines Resort and Spa is a hospitality organization focused on delivering exceptional guest experiences and resort services.
Job location and travel
The position is remote but requires availability within 250 miles of the Hyatt Regency Lost Pines Resort and Spa location.
Unique job features
This role uniquely combines customer service with revenue generation by promoting resort amenities and experiences, supported by comprehensive training and a strong benefits package.
Company overview
Hyatt Regency is a global hospitality brand under Hyatt Hotels Corporation, known for its upscale hotels and resorts. They generate revenue through room bookings, dining, event hosting, and various guest services. Founded in 1957 by Jay Pritzker, the company has grown significantly, emphasizing exceptional customer service and luxurious accommodations. Hyatt Regency properties are strategically located in major cities and vacation destinations, catering to both business and leisure travelers. The brand is recognized for its innovative approach to hospitality and commitment to sustainability and community engagement.
How to land this job
Tailor your resume to highlight your experience in hotel reservations, guest outreach, and proficiency with reservation systems like Reserve or Opera, emphasizing your ability to manage bookings accurately and enhance the guest experience.
Showcase your skills in sales techniques, personalized guest recommendations, and your track record in promoting resort amenities such as spa services, golf, and dining to drive revenue growth.
Apply through multiple platforms including Hyatt Regency's official careers page, LinkedIn, and reputable job boards to maximize your application visibility for this Reservations Concierge role.
Connect with current Hyatt Regency employees or specifically those in the Reservations or Guest Services division on LinkedIn; start conversations with ice breakers like complimenting recent resort initiatives, asking about their experience working remotely, or inquiring about the team culture and guest engagement strategies.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest outreach,' 'reservation accuracy,' 'sales techniques,' 'Opera,' and 'customer service excellence' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best places to apply, and find LinkedIn contacts to network with, saving you time and increasing your chances of landing the job at Hyatt Regency.
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