Job summary
Job post source
This job is directly from Proactive Technology Management
Job overview
The Hybrid IT Support Technician at Proactive Technology Management provides technical support and customer service in various client environments, contributing to the company's IT service delivery and client satisfaction.
Responsibilities and impact
The technician will set up customer networks, install and maintain Windows Servers, support access points, firewalls, and switches, and perform remote and on-site troubleshooting, working a hybrid schedule mostly Monday to Friday with occasional Saturdays.
Compensation and benefits
The position offers full medical, dental, and vision benefits, 2 weeks paid vacation, full-time employment, and 401(k) matching.
Experience and skills
Candidates should have 5+ years of experience with Office 365, Windows Server, firewall troubleshooting, network setup, virtualization, and networking, with strong customer service skills; a bachelor's degree, IT certifications, MSP experience, and health IT experience are preferred.
Career development
The company provides a defined career path from Technician to Integrator, Engineer, and Consultant, with opportunities for specialization and increased client responsibility, supported by monthly check-ins and annual path planning.
Work environment and culture
Proactive Technology Management emphasizes a fun, team-based approach, continuous learning, high accountability, and strong communication within a remote and onsite hybrid work environment.
Company information
Proactive Technology Management is an IT service company focused on providing technical support and solutions, particularly in the Detroit Metro area, with a focus on client service and technology expertise.
Team overview
The candidate will join a remote team of skilled technicians, collaborating closely to support clients and share knowledge.
Job location and travel
The job is located in the Detroit Metro area with a hybrid work schedule combining remote and onsite work.
Unique job features
The role offers a unique career progression path, hybrid work environment, and involvement with diverse client IT environments, including potential specialization in security, networking, or cloud technologies.
Company overview
Proactive Technology Management is a company specializing in providing comprehensive IT services and solutions to businesses. They generate revenue through managed IT services, cybersecurity solutions, and consulting services aimed at optimizing business technology infrastructure. Founded with a mission to enhance operational efficiency and security for their clients, Proactive Technology Management has built a reputation for reliability and innovation in the tech industry. Their history of consistent growth and commitment to customer satisfaction makes them a notable player in the IT services sector.
How to land this job
Position your resume to highlight your expertise in Networking, Office 365, Windows Servers, Active Directory, and Firewall troubleshooting, emphasizing hands-on experience with Sophos, Cisco, SonicWall, and Watchguard devices.
Focus on showcasing your ability to provide excellent customer service and your experience working in hybrid IT environments, including remote troubleshooting and onsite client support.
Apply through multiple channels such as Proactive Technology Management's corporate website and LinkedIn to maximize your application visibility and increase your chances of landing the role.
Connect with current employees or team members in the IT support or technician division at Proactive Technology Management on LinkedIn; use ice breakers like commenting on their recent projects, asking about their career growth path, or expressing enthusiasm for the company’s learning culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Integrator level,' 'remote troubleshooting,' 'network setup,' 'Office 365,' 'Windows Server,' and 'firewall configuration' to pass initial screenings.
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