Job summary
Job post source
This job is directly from Quick Roofing
Job overview
The Customer Service Representative at Quick Roofing plays a crucial role in managing high call volumes to provide exceptional service to customers and internal teams, ensuring effective communication and problem resolution.
Responsibilities and impact
The role involves answering inbound calls, resolving customer issues by accurately relaying information to the service department, maintaining detailed documentation, communicating with internal teams, handling escalations, and following up to ensure customer satisfaction.
Experience and skills
Preferred qualifications include previous customer service experience in high call volume or service industries, strong verbal communication, attention to detail, multitasking, problem-solving skills, professionalism, teamwork, and proficiency in Microsoft Office and data entry software.
Company overview
Quick Roofing is a Texas-based roofing contractor specializing in residential and commercial roof installation, repair, and replacement services across multiple states, including Texas, Colorado, Oklahoma, and Florida. The company generates revenue primarily through contracts for new construction projects, storm damage repairs, and insurance claim work, often partnering with homebuilders and property managers. Founded in 1984, Quick Roofing has grown significantly by focusing on quality workmanship, customer service, and timely project completion, earning industry certifications and a reputation for reliability. Candidates should know that the company emphasizes safety, ongoing training, and community involvement, making it a stable and reputable employer in the roofing industry. Understanding Quick Roofing’s commitment to both rapid response and long-term client relationships will be valuable when applying.
How to land this job
Tailor your resume to highlight your experience in handling high call volumes and providing exceptional customer service, emphasizing strong communication skills and professionalism as required by Quick Roofing.
Focus on detailing your ability to accurately document customer requests and relay information effectively to internal teams, showcasing your attention to detail and problem-solving skills.
Apply through multiple platforms including Quick Roofing's corporate website and LinkedIn to maximize your chances of being noticed for the Customer Service Representative role.
Connect with Quick Roofing's customer service or service department employees on LinkedIn; start conversations by asking about their team culture or recent company initiatives to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer-focused,' 'problem resolution,' 'high call volume,' 'attention to detail,' and 'team collaboration' to increase the likelihood of passing initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple sites and identify LinkedIn contacts in the relevant division, saving you time and enhancing your job search efficiency.
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