Job summary
Job post source
This job is directly from Beyond Finance
Job overview
The IT Support Lead at Beyond Finance will provide strategic support solutions to enhance efficiency and reliability as the company grows.
Responsibilities and impact
The role involves handling frontline support for internal users, overseeing production SLA metrics, investigating production issues, managing Level 1 resources, and providing training and support to team members.
Compensation and benefits
Eligible full-time employees receive considerable employer contributions for health, dental, and vision programs, generous PTO, paid holidays, a 401(k) matching program, and career development opportunities.
Experience and skills
Candidates should have experience with CRM platforms like Salesforce, excellent customer service skills, familiarity with call center technologies, and some SQL experience, along with strong communication skills.
Career development
The company offers merit advancement opportunities and career development and training to support employee growth.
Work environment and culture
Beyond Finance promotes a collaborative work environment with a strong sense of community and belonging among its employees.
Company information
Beyond Finance is dedicated to helping Americans escape debt through personalized financial solutions and has assisted over 300,000 clients.
Company overview
Beyond Finance is a financial services company specializing in debt resolution and financial wellness solutions. They help clients manage and reduce unsecured debt through personalized debt settlement programs, earning revenue primarily from fees charged for their services. Founded in 2017, Beyond Finance has rapidly grown by leveraging technology and a client-centric approach to provide effective debt relief options. Candidates should be aware of the company's commitment to ethical practices and its mission to empower individuals to regain financial stability.
How to land this job
Tailor your resume to emphasize your experience with CRM platforms like Salesforce and your proficiency in customer service, as these are crucial for the IT Support Lead role at Beyond Finance.
Highlight your experience with ticketing systems such as FreshService or Zendesk, along with your ability to troubleshoot and provide technical support in a fast-paced environment.
Apply through multiple channels including Beyond Finance's corporate site and LinkedIn to broaden your reach and visibility for this position.
Connect with professionals in the IT department at Beyond Finance on LinkedIn and use ice breakers like discussing their recent projects or expressing your admiration for the company's mission to help clients achieve financial stability.
Optimize your resume for ATS by incorporating keywords from the job description such as 'frontline support', 'SLA metrics', and 'user education' to enhance your chances of passing initial screenings.
Consider using Jennie Johnson's Power Apply feature, which can streamline your application process by ensuring your resume is tailored for the role and helping you identify connections to network with at Beyond Finance.
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