Job summary
Job post source
This job is directly from Simera
Job overview
The Technical Support Specialist at Simera provides Level 1 and Level 2 IT support, ensuring smooth IT operations and secure service delivery remotely.
Responsibilities and impact
The role involves troubleshooting hardware, software, and network issues, managing LAN/WiFi networks, configuring operating systems, supporting Active Directory, using ticketing systems, and applying cybersecurity best practices.
Experience and skills
Candidates should have 1 to 3 years of technical support experience, proficiency in Office 365, Windows, and network diagnostics, with preferred certifications like CompTIA, ITIL, Cisco, or Microsoft.
Job location and travel
The position is remote, supporting internal users internationally.
Company overview
Simera is a technology company specializing in the development and deployment of advanced satellite imaging and data analytics solutions. They generate revenue by providing high-resolution imagery and data services to various industries, including agriculture, environmental monitoring, and urban planning. Founded in 2015, Simera has quickly gained recognition for its innovative approach to satellite technology, leveraging cutting-edge AI and machine learning to deliver precise and actionable insights. The company's commitment to sustainability and technological advancement positions it as a leader in the rapidly evolving space technology sector.
How to land this job
Tailor your resume to highlight your experience providing Level 1 and Level 2 technical support, particularly with PCs, laptops, printers, and peripheral devices, to align with Simera's key responsibilities.
Emphasize your skills in installing and configuring Windows and basic Linux operating systems, managing LAN/WiFi networks, and handling IP, DNS, DHCP, and VPN configurations as these are critical for the role.
Showcase familiarity with Active Directory user account management and ticketing systems like GLPI or Freshdesk, as well as your commitment to cybersecurity best practices including access control and antivirus measures.
Apply through multiple platforms including Simera's corporate website, LinkedIn, and relevant job boards to maximize your application visibility and chances of being noticed.
Connect with current Technical Support or IT team members at Simera on LinkedIn; start conversations by referencing recent company projects, asking about team culture, or inquiring about the most valued skills for the position.
Optimize your resume for ATS by integrating keywords from the job description such as 'Level 2 support,' 'Active Directory,' 'LAN/WiFi networks,' 'Windows support,' and 'cybersecurity' to ensure it passes automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate submitting tailored applications across multiple platforms, identify LinkedIn contacts to network with, and optimize your resume for ATS, freeing you to focus on preparing for interviews and skill development.
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