Job summary
Job post source
This job is directly from UNC Health
Job overview
The HR Service Delivery Advisor I is responsible for serving as the first point of contact for HR inquiries and processing HR personnel transactions accurately and timely.
Responsibilities and impact
Daily responsibilities include responding to HR-related inquiries, providing exceptional customer service, processing employee transactions, and maintaining confidentiality of sensitive information.
Compensation and benefits
The salary range for this position is $20.53 - $29.23 per hour, with pay offers determined by experience and internal equity.
Experience and skills
An Associate’s degree is required, or a high school diploma with four years of relevant customer service experience; strong communication skills and the ability to multi-task are essential.
Work environment and culture
UNC Health promotes an inclusive environment and values diversity among its employees.
Company information
UNC Health is a large healthcare organization with over 40,000 teammates focused on improving health and well-being in the communities they serve.
Job location and travel
This hybrid position is located in Morrisville, NC, and requires variable work hours.
Unique job features
This role utilizes the ServiceNow case management system to track inquiries and ensure effective communication within the HR team.
Company overview
UNC Health is a not-for-profit integrated health care system owned by the state of North Carolina and based in Chapel Hill. It provides a full range of health care services, including primary care, specialized medical care, and hospital services, through its network of hospitals, clinics, and physician practices. The organization generates revenue through patient services, government funding, and private insurance reimbursements. Established in 1952, UNC Health has grown significantly, incorporating numerous hospitals and health care facilities across the state, and is affiliated with the University of North Carolina School of Medicine, enhancing its focus on research, education, and patient care.
How to land this job
Position your resume to highlight your customer service experience, emphasizing your ability to act as a first point of contact and resolve inquiries effectively, as these are critical for the HR Service Delivery Advisor I role at UNC Health.
Emphasize your familiarity with ServiceNow case management or similar systems, as well as your ability to meet performance metrics and handle HR transactions with accuracy and confidentiality.
Apply through multiple platforms, including UNC Health's corporate site and LinkedIn, to maximize your chances of being noticed for this hybrid position.
Connect with HR professionals at UNC Health on LinkedIn to express your interest in the role and inquire about their experiences; potential ice breakers could include asking about their favorite aspect of working at UNC Health or discussing recent HR trends.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer service', 'HR transactions', and 'ServiceNow', ensuring your application passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored and optimized for the job.
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