Job summary
Job overview
The Desktop Support Technician at See's Candies provides technical support to end users, ensuring security and maintenance of computer systems across multiple locations.
Responsibilities and impact
The technician monitors and maintains security patches, handles support requests, manages workstations and peripherals, escalates issues, supports multiple locations, works overtime, and participates in special projects like new shop openings.
Compensation and benefits
The compensation includes a full range of medical, financial, and other benefits such as 401(k) eligibility, paid time off including vacation, sick time, and parental leave, with salary subject to performance and market factors.
Experience and skills
Requires at least three years of experience supporting workstations and peripherals in large LAN/WAN environments, proficiency with Windows 10, Mac OS, Azure Active Directory, Cloud Exchange, Microsoft Office 365, and strong communication and customer service skills; formal technical training and certification are required.
Work environment and culture
The company values diversity, inclusion, and commitment to core principles and workplace values.
Company information
See's Candies is a company with multiple geographic locations and a large IT infrastructure supporting over 1200 computers.
Job location and travel
This is an on-site position based in South San Francisco, California, with required overtime and travel to other facilities.
Unique job features
The role involves supporting a large-scale IT environment with opportunities to contribute to technology innovation and special projects such as new shop openings.
Company overview
See's Candies is a premium confectionery company known for its high-quality chocolates and candies. Founded in 1921 by Charles See in Los Angeles, California, the company has built a reputation for using only the finest ingredients, with many recipes remaining unchanged since its inception. See's Candies operates over 200 retail shops across the United States and also sells products online, generating revenue through direct sales and seasonal promotions. Acquired by Berkshire Hathaway in 1972, the company has maintained its commitment to quality and customer satisfaction, making it a beloved brand for nearly a century.
How to land this job
Tailor your resume to highlight your experience supporting Windows 10, Mac OS, Azure Active Directory, and Microsoft Office 365 environments, as these are key requirements for the Desktop Support Technician role at See's Candies.
Emphasize your ability to manage and maintain large LAN/WAN environments with numerous workstations and peripherals, showcasing your skills in timely issue resolution and escalation procedures.
Apply through multiple channels including See's Candies corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with IT support staff and technical supervisors at See's Candies on LinkedIn; use ice breakers like mentioning your enthusiasm for supporting diverse technology environments or asking about their approach to managing support requests during high-demand periods.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'Windows 10,' 'Mac OS,' 'Azure Active Directory,' 'Microsoft Office 365,' 'LAN/WAN,' and 'security policies' to ensure it passes automated screenings.
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