Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as indicated by the contact being a recruiter at Trevose Partners and the description referring to 'our client'.
Job overview
The Head of Client Services will lead and manage the Americas Client Service team for a leading FX and OTC Derivative Trading platform, focusing on client satisfaction, team development, and strategic collaboration.
Responsibilities and impact
The role involves managing and developing the Americas Client Service team, resolving client issues, mentoring junior staff, fostering global team collaboration, and creating workflows across Sales, Product, Development, and Client Services.
Compensation and benefits
The position offers a base salary of $150K to $180K plus bonus, with a hybrid work location in New York, NY. Specific benefits beyond compensation are not detailed.
Experience and skills
Candidates should have 7-10+ years in Client Services or Application Support with 3-4 years managing teams, strong international collaboration and communication skills, and technical knowledge of Linux/Unix, SQL, APIs, FIX Protocol, and FX/OTC trading workflows.
Career development
The role offers opportunities to work closely with senior leadership and executive teams in a fast-paced environment with a long-term vision for scaling the Americas coverage and strategic business partnership.
Work environment and culture
The company values client satisfaction, internal collaboration, and a 'Follow the Sun' support model, promoting a highly collaborative and strategic work environment.
Company information
The client is a leading FX and OTC Derivative Trading platform servicing major Buy-Side institutions and Liquidity Providers with a best-in-class platform and extensive product portfolio.
Team overview
The candidate will lead the Americas Client Service team, acting as the main point of contact and mentor, and will collaborate closely with global teams and senior leadership.
Job location and travel
The job is located in New York, NY with a hybrid work model and requires occasional weekend support for the Follow the Sun model.
Application process
Applicants are instructed to contact Zachary Thompson at Trevose Partners directly via email to apply.
Unique job features
The role includes managing a strategic client services framework with a focus on automation, workflow enhancements, and cross-department collaboration in a leading FinTech environment.
Company overview
Trevose Partners is a specialized recruitment firm focusing on the financial services sector, providing tailored talent acquisition solutions to clients ranging from global institutions to niche market players. Established in 2011 and headquartered in London, the company has built a reputation for its deep industry expertise and personalized approach to matching candidates with roles in areas such as compliance, risk, finance, and operations. Trevose Partners generates revenue through placement fees for permanent hires and contract staffing services. Their emphasis on long-term relationships and understanding client needs has positioned them as a trusted partner in the competitive financial recruitment landscape.
How to land this job
Position your resume to highlight leadership in client services, particularly managing teams across international regions and driving collaboration with senior leadership, as this aligns with Trevose Partners' need for a strategic Head of Client Services.
Emphasize experience with FX and OTC derivative trading workflows, technical skills including Linux/Unix, SQL, APIs, and FIX Protocol, and your ability to implement scalable training and performance frameworks to match the job's technical and managerial demands.
Apply through multiple channels such as Trevose Partners' corporate careers page, LinkedIn job postings, and directly via the contact email provided to increase your chances of visibility and consideration.
Connect on LinkedIn with current client services leaders or team members at Trevose Partners, using ice breakers like commenting on their approach to global collaboration or asking about their 'Follow the Sun' support model to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description like 'client services management,' 'international collaboration,' 'FX/OTC trading,' 'Linux/Unix,' 'SQL,' and 'training frameworks' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find all relevant application portals, and identify LinkedIn contacts for networking, freeing up your time to prepare for interviews and strategic follow-ups.
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