Job summary
Job post source
This job is directly from Encore
Job overview
The Operations Manager at Encore's Paris Las Vegas location oversees floor operations to ensure service excellence, focusing on customer service, staff leadership, and cost control to meet organizational goals.
Responsibilities and impact
The role involves managing daily technician workflows, supervising staff, ensuring equipment readiness, handling billing and inventory control, attending key meetings, mentoring staff for customer satisfaction, and promoting team development and training.
Compensation and benefits
The salary range is $56,468 to $69,173, with potential for overtime, bonuses, and incentives. Encore offers comprehensive benefits for employees and families, emphasizing inclusivity and belonging.
Experience and skills
Candidates need a high school diploma (bachelor's preferred), 4+ years in audio visual and hospitality with 2+ years supervisory experience, knowledge of AV equipment, computer proficiency, and strong leadership and customer service skills.
Career development
The position encourages professional growth through training, development opportunities, and mentoring to enhance business acumen and technical knowledge.
Work environment and culture
Encore fosters a welcoming, inclusive culture valuing individual strengths, with adherence to professional appearance and standards in a hotel/convention environment.
Company information
Encore is a hospitality company operating hotel and convention center venues, focusing on delivering high-quality service and event technology solutions.
Team overview
The manager leads a team of technicians and operational support staff, promoting a positive work environment aligned with Encore's core values.
Job location and travel
The job is based in Paris Las Vegas, involving work in hotel and convention center settings with exposure to varying noise levels and physical demands, including irregular hours and on-call status.
Unique job features
The role is distinguished by its hands-on management of high-end AV equipment in a dynamic hotel environment, requiring physical activity and flexibility in work hours.
Company overview
Encore is a leading provider of live entertainment booking services, connecting event organizers with a wide array of performers, including musicians, bands, and DJs. They generate revenue by facilitating bookings and taking a commission from each transaction, ensuring a seamless experience for both clients and artists. Founded in 2014, Encore has grown rapidly, leveraging technology to streamline the booking process and expand its network. Key milestones include securing significant funding and partnerships, which have bolstered its market presence and service offerings.
How to land this job
Tailor your resume to emphasize your experience managing daily operations, supervising teams, and ensuring equipment and service delivery aligns with client and hotel specifications, as these are core responsibilities at Encore.
Highlight your leadership skills, particularly in staff scheduling, performance management, and fostering a positive work environment that aligns with Encore’s core values and customer service excellence.
Apply through multiple platforms including Encore’s official corporate careers page and LinkedIn to maximize your application visibility for the Operations Manager role at Paris Las Vegas.
Connect with current Encore employees in the Event Technology or Operations divisions on LinkedIn; use ice breakers such as commenting on recent Encore events, asking about team culture, or inquiring about challenges faced in managing large-scale operations.
Optimize your resume for ATS by incorporating keywords from the job description like 'operations management,' 'team leadership,' 'inventory control,' 'customer service,' 'audio visual equipment,' and 'performance management' to ensure your resume passes initial automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailoring your resume, identifying the best channels for application submissions, and finding relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill development.
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