Job summary
Job post source
This job is directly from Granite Telecommunications
Job overview
The Overnight NetOps Networking Technician role at Granite Telecommunications involves monitoring and maintaining client network infrastructure to ensure optimal performance and reliability, focusing on SD-WAN and firewall management.
Responsibilities and impact
The technician will troubleshoot network issues remotely, assist with onboarding security and networking products, handle customer requests, work with industry partners, manage a ticket queue, and monitor network performance including SD-WAN devices and firewalls.
Experience and skills
Candidates need a bachelor's degree or equivalent experience, 1-2 years in technical support, networking knowledge including OSI model and routing protocols, strong problem-solving skills, and ability to work independently; preferred qualifications include SD-WAN knowledge, firewall management experience, relevant certifications, coding skills, and telecommunications experience.
Career development
Opportunities include developing technical knowledge in network security, enterprise networking, or unified voice and application support with internal experts.
Work environment and culture
The role supports a hybrid work-from-home model and requires the ability to work independently and in teams, emphasizing customer support and agile task management.
Company information
Granite Telecommunications is a company providing network and security services with partnerships with industry leaders like Fortinet, Cisco, and VMWare.
Job location and travel
The position is overnight shift with a hybrid work-from-home model, indicating some remote work flexibility.
Unique job features
The job offers the chance to work with innovative security and networking products, including in-house hardware solutions, and requires public trust P2 clearance, distinguishing it from similar roles.
Company overview
Granite Telecommunications is a leading provider of communications services, specializing in delivering voice, data, and other related solutions to multi-location businesses and governmental agencies. They generate revenue by offering a comprehensive suite of services, including local and long-distance phone services, broadband internet, and managed network solutions, often through long-term contracts. Founded in 2002, Granite has grown rapidly, known for its exceptional customer service and reliability, and has established itself as a major player in the telecommunications industry.
How to land this job
Position your resume to highlight your experience with SD-WAN networking, firewall management, and troubleshooting network infrastructure, as these are core to the role at Granite Telecommunications.
Emphasize your ability to independently manage a ticket queue, respond promptly to incidents, and your familiarity with networking protocols like MPLS, BGP, OSPF, and VPN, along with any certifications such as CCNA or Network+.
Apply through multiple channels including Granite Telecommunications' corporate careers page and LinkedIn to maximize your application visibility for the Overnight NetOps Networking Technician role.
Connect with current employees in the Network Operations Center or related divisions on LinkedIn; when reaching out, mention your interest in their expertise with SD-WAN or reference a recent network security trend to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'SD-WAN,' 'firewall management,' 'network troubleshooting,' 'ticket queue management,' and specific technologies like 'Fortinet,' 'Cisco,' and 'VMWare' to ensure better screening results.
Utilize Jennie Johnson's Power Apply feature to automate resume tailoring, multi-channel application submissions, and LinkedIn networking, allowing you to focus your energy on preparing for interviews and skill development.
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