Job summary
Job post source
This job is directly from Convergint
Job overview
The Security Service Specialist 3 at Convergint is responsible for servicing and supporting existing customers through service calls, maintenance, and small projects, contributing to the company's reputation as a top service provider in security systems.
Responsibilities and impact
The role involves responding to routine and emergency service calls, troubleshooting and repairing security and fire alarm systems, completing detailed service reports, and installing projects as needed to ensure customer satisfaction and operational efficiency.
Compensation and benefits
The position offers a competitive salary with a compensation plan, 10 company holidays, paid time off starting at 13 days annually, medical, dental, and vision plans, life and disability insurance, wellness programs, 401K matching, tuition reimbursement, vehicle or cell phone reimbursement, paid parental leave, and other supportive benefits.
Experience and skills
Candidates need 5-7 years of experience in servicing, integrating, and programming access control systems, advanced technical skills in fire alarm and electronic security systems, strong troubleshooting, mechanical and electrical aptitude, excellent communication and organizational skills, and a valid driver's license; preferred but not required experience includes CCTV and intrusion system knowledge.
Career development
The company encourages growth with a dynamic team environment and offers training programs and opportunities to grow as Convergint expands.
Work environment and culture
Convergint promotes a positive, inclusive, and supportive culture based on 10 core values, emphasizing integrity, accountability, diversity, and a colleague-first approach to work-life balance.
Company information
Convergint is a global, service-based systems integrator with over 20 years of growth and a mission to be the best service provider, known for protecting lives and assets through innovative security solutions.
Team overview
The candidate will join a dynamic team focused on customer service excellence and continuous growth, with opportunities to collaborate and contribute to company success.
Job location and travel
The job requires local travel to job sites regularly with minimal overnight travel; specific office location is not stated but implies field service work.
Unique job features
The role stands out by offering a strong emphasis on customer service, a supportive culture, comprehensive benefits, and opportunities to work with advanced security technologies and systems integration.
Company overview
Convergint is a global service-based systems integrator specializing in electronic security, fire alarm & life safety, healthcare technologies, physical security, communications, and building automation. Founded in 2001, Convergint has grown through strategic acquisitions and organic growth, establishing a strong presence in over 150 locations worldwide. The company generates revenue by providing customized solutions and ongoing support services to a diverse range of industries, including financial, commercial, healthcare, and government sectors. Convergint's commitment to service excellence and its unique culture of integrity and collaboration are key differentiators in the market.
How to land this job
Position your resume to highlight your extensive experience servicing, integrating, and programming access control systems, emphasizing familiarity with systems like AMAG, Lenel, Genetec, and Software House - CCURE to align with Convergint's preferred skills.
Showcase your advanced technical, programming, and troubleshooting skills related to fire alarm and electronic security systems, along with your mechanical and electrical aptitude using hand and power tools, to meet the job's core requirements.
Apply through multiple platforms including Convergint's official careers page and LinkedIn to maximize your application visibility and increase chances of selection.
Connect with current Convergint employees in the Security Service division on LinkedIn, using ice breakers like commenting on recent company growth, asking about the team culture, or inquiring about the Recruit Awesome People program to build rapport and gain insider insights.
Optimize your resume for ATS by incorporating keywords such as 'security service technician,' 'access control systems,' 'fire alarm systems,' 'programming,' 'troubleshooting,' and specific brand names like 'AMAG' and 'Genetec' to pass initial automated screenings effectively.
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