Job summary
Job post source
This job is directly from Sartorius
Job overview
The Customer Service Professional I role at Sartorius supports the sales team by managing order processing, customer communication, and administrative tasks to ensure efficient sales operations and customer satisfaction.
Responsibilities and impact
The role involves processing orders, coordinating with internal departments and customers to ensure timely delivery, managing invoices and reports, handling customer returns, supporting tender management, and maintaining accurate records and documentation.
Experience and skills
Requires an associate's degree in business administration or related field, 3+ years of customer service or order processing experience, strong reporting and software skills including Microsoft Office and SAP, good communication and teamwork abilities, and knowledge of product portfolios; experience with drug development and biosimilars is preferred.
Work environment and culture
The company values sustainability, openness, and enjoyment, indicating a culture focused on ethical practices and positive work environment.
Company overview
Sartorius is a global leader in providing high-quality laboratory and bioprocessing equipment, primarily serving the biopharmaceutical industry. They generate revenue through the sale of advanced technologies and solutions that facilitate drug development, quality control, and production processes. Founded in 1870, Sartorius has a rich history of innovation and growth, evolving from a precision balance manufacturer to a key player in the life sciences sector. Their commitment to innovation and customer-centric solutions has solidified their reputation as a trusted partner in the biopharma industry.
How to land this job
Tailor your resume to emphasize your experience in customer service and order processing, highlighting your proficiency with SAP, Microsoft Office, and CRM systems as these are key tools mentioned in the job description.
Showcase your skills in administrative support, report generation, and coordination between sales, finance, and logistics teams, demonstrating your ability to ensure accurate and timely order processing and delivery.
Apply through Sartorius’ corporate career site and LinkedIn to maximize your visibility and chances of being noticed by recruiters for this role.
Connect with current employees in Sartorius’ commercial operations or customer service divisions on LinkedIn; start conversations by referencing recent company sustainability initiatives or asking about their experience working with SAP and customer order management.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'order processing,' 'SAP,' 'reporting,' 'logistics coordination,' and 'tender management' to ensure your application passes initial screenings.
Utilize Jennie Johnson’s Power Apply feature to automate application submissions across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, freeing up your time to prepare for interviews and deepen your industry knowledge.
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