Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, as indicated by the phrase 'Our client' in the description.
Job overview
The Chief Operating Officer (COO) role at a digital marketing agency involves leading and scaling core delivery teams to drive operational alignment and sustainable growth for franchise brand clients.
Responsibilities and impact
The COO will oversee multiple departments including franchisee success, paid traffic, creative, and technology, define KPIs, improve cross-functional communication, coach team leads, optimize processes through automation, and ensure operational readiness to onboard new brands monthly.
Experience and skills
Candidates should have 10+ years in digital marketing or agency operations, experience managing budgets over $15M, proven leadership in high-growth environments, strong operational and strategic skills, and be open to remote work in specified states.
Job location and travel
The position is remote but requires the candidate to reside in one of the specified states: AZ, FL, ID, KS, MI, MN, MO, NV, NC, OH, OK, TX.
Unique job features
This role uniquely focuses on scaling franchise brand operations with a strong emphasis on cross-departmental alignment and process automation in a remote work setting.
Company overview
Rockstar HR specializes in creating a balance between culture, people, and strategy to enhance company success and employee happiness. They offer HR consulting services, including free consultations, to help businesses optimize their human resources functions. Based in Nashville, TN, Rockstar HR provides a range of services from HR backup to development roles, aiming to make companies and their employees excel.
How to land this job
Position your resume to highlight extensive leadership experience in digital marketing and agency operations, emphasizing your ability to scale teams and manage multi-departmental functions such as franchisee success, paid traffic, creative, and technology.
Focus on showcasing your expertise in operational leadership, including your skills in defining KPIs, driving cross-functional alignment, and improving client service delivery to support sustainable growth.
Apply through multiple channels including Rockstar HR's corporate career site and LinkedIn to maximize your application visibility and ensure your candidacy is considered from various entry points.
Connect with current employees or leaders within Rockstar HR's digital marketing division on LinkedIn; use ice breakers like commenting on recent company growth milestones or asking about their experience managing cross-functional teams to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'digital marketing operations,' 'team scaling,' 'process optimization,' 'KPI development,' and 'cross-functional leadership' to ensure it passes initial screening filters.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify all relevant application portals, and find LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and strategic job search activities.
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