Job summary
Job post source
This job is directly from Yardi
Job overview
The Customer Service Representative I role at Yardi involves being the first point of contact for clients and residents, providing exceptional support and information related to Yardi's products and services.
Responsibilities and impact
Daily responsibilities include answering inbound calls, handling email and chat inquiries, processing payments, managing service requests, and documenting communications according to established procedures.
Compensation and benefits
Yardi offers comprehensive benefits including 100% paid employee medical premiums and a profit-sharing plan, along with flexible work arrangements.
Experience and skills
Candidates should have a High School Diploma or G.E.D., two years of customer service experience, proficiency in MS Office, and strong communication and problem-solving skills.
Career development
Yardi provides comprehensive training programs and abundant opportunities for career growth within the company.
Work environment and culture
Yardi is recognized for its award-winning culture that emphasizes support, collaboration, and employee well-being.
Company information
Yardi has been a pioneer in the property tech industry for over 40 years, employing over 9,000 people globally and creating innovative real estate software products.
Application process
All applications must be submitted through Yardi’s applicant portal on their corporate website.
Unique job features
Yardi's commitment to philanthropy and community support distinguishes it from other companies, alongside its dynamic work environment.
Company overview
Yardi is a leading provider of property management software solutions for real estate companies. They generate revenue by offering a comprehensive suite of products that streamline operations, including property management, accounting, marketing, and leasing. Founded in 1984 by Anant Yardi, the company has grown significantly, establishing a strong presence in the real estate technology sector. Yardi's innovative solutions cater to various property types, including residential, commercial, and industrial, making them a versatile player in the industry.
How to land this job
Tailor your resume to highlight your customer service experience, emphasizing your ability to handle high-volume calls and provide exceptional support in a fast-paced environment.
Showcase your proficiency in MS Office and your communication skills, as these are essential for effectively interacting with clients and team members at Yardi.
Apply through multiple platforms, including Yardi's corporate site and LinkedIn, to maximize your visibility and chances of landing the role.
Connect with current employees in Yardi's customer service division on LinkedIn to gather insights about the position and the company culture. Potential ice breakers could include asking about their favorite aspect of working at Yardi or inquiring about the training process for new hires.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'call center,' and 'professionalism' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on preparing for interviews and networking while it handles resume optimization and application submissions.
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