Job summary
Job post source
This job is directly from Road Runner Sports
Job overview
The Remote Customer Service Representative will engage with customers via phone to sell fitness products and services, embodying the voice of Road Runner Sports, the largest running and walking store.
Responsibilities and impact
Daily tasks include resolving customer concerns, achieving sales goals, and providing expert recommendations while ensuring a positive customer experience.
Compensation and benefits
The position offers a base pay of $16.00/hr plus bonuses, with the potential to earn $19.00/hr when sales goals are met, along with discounts on products.
Experience and skills
Candidates should have previous customer service or sales experience in a high-volume call center, along with remote work experience and strong communication skills.
Career development
Opportunities for growth include becoming an expert in fitness products and potentially advancing within the company as it continues to grow.
Work environment and culture
The company promotes a fun and casual work-from-home environment, emphasizing values like reliability, positivity, and a commitment to health and fitness.
Company information
Road Runner Sports, founded over 40 years ago in a San Diego garage, has grown to 47 stores nationwide and was recognized as the 2023 Footwear Retailer of the Year.
Team overview
The team consists of multiple Customer Service Representatives working collaboratively to meet customer needs and sales goals.
Job location and travel
This is a remote position, allowing employees to work from their established home office with a reliable internet connection.
Application process
Candidates are encouraged to apply directly on the Road Runner Sports Career page for timely processing of their applications, with follow-up within 10 days if qualifications are met.
Unique job features
The role offers unique perks such as significant discounts on fitness products and the opportunity to positively impact customers' health and fitness journeys.
Company overview
Road Runner Sports is a leading retailer specializing in running gear, including shoes, apparel, and accessories. Founded in 1983 by Mike Gotfredson, the company has grown to become the world's largest running and walking store, offering a wide range of products from top brands. They make money through both online and brick-and-mortar sales, as well as their VIP Family program, which provides members with exclusive discounts and benefits. Road Runner Sports is known for its exceptional customer service and custom fitting process, ensuring that runners find the perfect gear for their needs.
How to land this job
Tailor your resume to highlight your customer service and sales experience, emphasizing your ability to resolve customer concerns and create a positive experience.
Showcase your reliability and flexibility in availability, as these are key qualities that Road Runner Sports values for their remote positions.
Highlight any previous remote work experience and your ability to thrive in a work-from-home environment, as this is essential for the role.
Emphasize your technical skills, including proficiency with basic computer software, and your ability to navigate the internet and perform simple retail math.
Apply through multiple channels, including the Road Runner Sports corporate site and LinkedIn, to maximize your chances of being seen by hiring managers.
Connect with current employees in the customer service division at Road Runner Sports on LinkedIn, and consider ice breakers such as asking about their favorite products or inquiring about their experiences with the company culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service', 'sales', and 'remote work' to ensure it passes through initial screenings effectively.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and your networking efforts are maximized for a successful job search.
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